Problems sending mail to Hotmail accounts
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Problems sending mail to Hotmail accounts
13-07-2020 8:12 PM - edited 13-07-2020 8:12 PM
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Over the last couple of days all mails sent by us to Hotmail addresses have been spat back:
SMTP error from remote server for MAIL FROM command, host: hotmail-com.olc.protection.outlook.com (xxx.xx.xx.xxx) reason: 550 5.7.1 Unfortunately, messages from [xx.xxx.x.xxx] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140).
If this error message is correct, could someone at Plusnet please get us unblocked?
Thanks.
Re: Problems sending mail to Hotmail accounts
13-07-2020 9:08 PM
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Moderators Note
This topic has been moved from Chat to Email
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Problems sending mail to Hotmail accounts
15-07-2020 2:38 PM
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550 5.7.1 Unfortunately, messages from [xx.xxx.x.xxx] weren't sent
-------------------------------------------
Is xx.xxx.x.xxx and IP address?
If yes, what are the first 3 octets please? Without there, there is little chance of identifying the issue.
550 5.7.1 is an error code which can arise for a host of reasons and the reason stated might not be entirely helpful.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Problems sending mail to Hotmail accounts
15-07-2020 7:16 PM
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Thanks for your interest, but this has now been resolved.
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