I contacted support before because I wasn't getting my emails until the day after they were sent. I was told it was a problem with the app I was using. I was using Windows 10 mail. I was told to read my emails on the website. I tried that but when I replied to emails on the website they didn't give a proper return address so people who replied to me had their emails returned. Then I downloaded Thunderbird which brings the emails in promptly but has difficulty sending them. Occasionally they arrive but most of the time they don't. It has a green line saying sending which lasts all day until I switch the computer off. My son is an IT expert and says it looks as if it is a problem with the Plusnet server. I can't get through on the phone now.