Problems sending email (2012-05-12)
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- Re: Problems sending email (2012-05-12)
Problems sending email (2012-05-12)
12-05-2012 7:46 AM
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I'm using PlusNet's SMTP server and am connected to PlusNet ADSL.
I'm having problems using Outlook and Webmail. I haven't tried on any other devices yet.
Edit:
I'm getting server not responding errors, so doubt it's to do with the problems with PlusNet being blacklisted.
Re: Problems sending email (2012-05-12)
12-05-2012 7:52 AM
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Re: Problems sending email (2012-05-12)
12-05-2012 7:42 PM
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Chandu.
dick:quote
Re: Problems sending email (2012-05-12)
12-05-2012 8:04 PM
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I am getting the following error message from Windows Live Mail every time it tries to send the email:
Quote
The message could not be sent. The setting for your outgoing email [SMTP] server might need to be configured. To find the server settings for '**@**********.co.uk', please contact your email service provider.
Subject 'Re: Subject : Customer Enquiry # 8177036'
Server Error: 550
Server Response: 550 <cs@************.co.uk> recipient rejected - relay denied
Server: 'relay.plus.net'
Windows Live Mail Error ID: 0x800CCC79
Protocol: SMTP
Port: 25
Secure(SSL): No
Does this issue occur with any of you users?
Chandu.
Re: Problems sending email (2012-05-12)
13-05-2012 9:08 AM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Problems sending email (2012-05-12)
13-05-2012 11:27 AM
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Quote from: MisterW It might ........ this http://www.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=email
Thanks MisterW, that may be a possibility.
However, now logging-in to the webmail, I find all my emails have been wiped out. All the folders are totally blank. I have 3 email addresses with PN and they all have lost all their mail. There is something unusual happenning here. Or is it possible that Plusnet Assist may have caused this while it offered to fix the SMPT issue yesterday (please refer to the error message I had posted previously. I would appreciate some feedback from Digi Team tomorrow.
Cheers,
Chandu.
Re: Problems sending email (2012-05-12)
15-05-2012 1:08 PM
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I noticed that you are in duty today.
Could you please respond to my reply # 5 above. I will appreciate it. I had a very important link on one of the emails I have lost permanently. There is, it appears, no way of retrieving that particular email. Only other option for me is to go back to the sender, (with cap in hands), to send a copy of that email with the link.
Will appreciate your help.
Chandu.
Re: Problems sending email (2012-05-12)
15-05-2012 2:26 PM
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There's been nothing in the back end done but there have been a number of logins from POP clients, which will download the mail, from a couple of different IP addresses - one on Tiscali and a couple of others. I'd suggest that the email has been downloaded from the mailboxes here and is saved on whichever device was used to download it.
Hope that helps.
Re: Problems sending email (2012-05-12)
15-05-2012 11:21 PM
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Thanks for your response, which does not really help me. However, I was using the RC webmail and all my emails in Inbox have been lost from there. I do not understand why all my messages have disappeared from RC inbox. As I said one of them was very important and had a weblink.
I have now gone back to the sender to re-send the lost email with the link.
Thanks,
Chandu.
Re: Problems sending email (2012-05-12)
16-05-2012 10:58 AM
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This is why they're not showing in Roundcube webmail - that will only display the email that's still on the servers.
You'd need to check who's been accessing your email accounts as all the mails will be stored on one of the machines that's accessed your accounts using the mail program.
Re: Problems sending email (2012-05-12)
16-05-2012 7:19 PM
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Quote from: Matt You'd need to check who's been accessing your email accounts as all the mails will be stored on one of the machines that's accessed your accounts using the mail program.
Thanks Matt. I appreciate what you are saying. I use Outlook Express as my mail client on an XP machine. However, I have set my Outlook Express to instruct the POP server to retain the emails for 7 days after a download to the client. It has been working so far and it has worked for last few days.
In any case, in this particular instance, I had not even got round to downloading them to the client and lost the lot during the recent issues with servers etc. So, it seems something has happened on that particular day with the POP server to have lost the emails. Besides, this happened, on that day, to all 3 email accounts I have setup with PN. I think it must be the gremlins!
Regards
Chandu.
Re: Problems sending email (2012-05-12)
16-05-2012 7:47 PM
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Re: Problems sending email (2012-05-12)
17-05-2012 9:08 AM
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Quote from: chandu I had not even got round to downloading them to the client and lost the lot during the recent issues with servers etc.
Which issues is it you're referring to? The only one that I can think of recently is the trend blacklist issue, which is external to us and only affects the sending of emails. It isn't possible for an issue like that to affect the mail storage platform at all.
Quote from: chandu So, it seems something has happened on that particular day with the POP server to have lost the emails. Besides, this happened, on that day, to all 3 email accounts I have setup with PN. I think it must be the gremlins!
Well as I said the other day, one of our networks engineers has checked the logs that track access to your mailboxes and the only entries in there are the POP requests from the email clients - there were requests to all 3 on the 12th, and by the look of them from different machines and IP addresses so I suspect one of those clients won't have had the 'leave messages on the server for 7 days' option set... is that possible?
Re: Problems sending email (2012-05-12)
17-05-2012 4:17 PM
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Quote from: Matt Which issues is it you're referring to?
I believe something to do with mail server.
Quote from: Matt by the look of them from different machines and IP addresses so I suspect one of those clients won't have had the 'leave messages on the server for 7 days' option set... is that possible?
Not possible; as it happens that a laptop was used instead of desk top. Both the machines have been set to leave messages on the server for 7 days. Having said that, I had used someone else's Wi-Fi internet connection (T-T to be precise) while away from home on 12th. The laptop has W7 and Livemail, but has been set to leave messages on the server, as mentioned earlier.
Regards,
Chandu.
Re: Problems sending email (2012-05-12)
17-05-2012 4:33 PM
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Quote from: Anotherone Best to set your Outlook Express to leave them on the server (indefinitely).
Agreed. But 7 days is sufficient for me to sort the mail out. Thanks for your input.
Chandu.
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- Re: Problems sending email (2012-05-12)