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Problems replying to emails sent via PN Webmail using Chromebook.
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Problems replying to emails sent via PN Webmail using Chromebook.
04-02-2016 3:10 PM
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Hello there,
I recently sold my old pc and decided to go down the Chromebook route.
As a result I have been using my Chromebook to read and reply to my Plusnet emails via Webmail, which appears to work OK.
I decided to test out responses and replies from messages I sent from my Plusnet email account from Webmail to my Chromebook Google email.
It would appear that I can send from my PN email account (via Webmail) to my Google email BUT I cannot reply from my Google email account to the original PN email, error message :-
Technical details of permanent Google tried to deliver your message, but it was rejected by the server for the recipient domain username.plus.com by mx.core.plus.net. [212.159.9.1].
failure:
The error that the other server returned was:
550 Denied: Invalid mailbox (myname@username.plus.com)
I am using my PN internet connection for all of the above. Any one any idea what is happening here?
Thanks
I recently sold my old pc and decided to go down the Chromebook route.
As a result I have been using my Chromebook to read and reply to my Plusnet emails via Webmail, which appears to work OK.
I decided to test out responses and replies from messages I sent from my Plusnet email account from Webmail to my Chromebook Google email.
It would appear that I can send from my PN email account (via Webmail) to my Google email BUT I cannot reply from my Google email account to the original PN email, error message :-
Technical details of permanent Google tried to deliver your message, but it was rejected by the server for the recipient domain username.plus.com by mx.core.plus.net. [212.159.9.1].
failure:
The error that the other server returned was:
550 Denied: Invalid mailbox (myname@username.plus.com)
I am using my PN internet connection for all of the above. Any one any idea what is happening here?
Thanks
Message 1 of 3
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Re: Problems replying to emails sent via PN Webmail using Chromebook.
04-02-2016 3:22 PM
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You need to go into Personal Settings in your Webmail account and correct the email address you're sending from. Sounds like the local part (bit before the '@' sign) is wrong.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 2 of 3
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Re: Problems replying to emails sent via PN Webmail using Chromebook.
04-02-2016 9:08 PM
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Hi Bob thanks for yr. reply,
It pointed me in the right direction, namely the "default" setting of what you (PN) call identities in the Webmail setup.
Since I had been rxing my emails OK via Webmail I hadn't thought to check the identities setting.
Have now managed to resolve the issue by changing my identities setting :-
My correct email is in fact in the form "myname@username.me.uk" and not myname@username.plus.com
thanks again
It pointed me in the right direction, namely the "default" setting of what you (PN) call identities in the Webmail setup.
Since I had been rxing my emails OK via Webmail I hadn't thought to check the identities setting.
Have now managed to resolve the issue by changing my identities setting :-
My correct email is in fact in the form "myname@username.me.uk" and not myname@username.plus.com
thanks again
Message 3 of 3
(680 Views)
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- Re: Problems replying to emails sent via PN Webmai...