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Problems received emails

hoptown1963
Newbie
Posts: 2
Registered: ‎06-10-2020

Problems received emails

Hi Team,

Today i am unable to reach the email server getting the following error message: An error occurred with the POP3 mail server. Mail server mail.free-online.net responded.

 

I can access email through webmail, any suggestions here?

 

Cheers

Alan

1 REPLY 1
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,522
Thanks: 271
Fixes: 62
Registered: ‎07-12-2017

Re: Problems received emails

Hiya @hoptown1963, I am really sorry for the issues being experienced with mail on your client.

 

Can you advise which client you are using? If not already done so I would advise just to go into the server settings and check all other details are correct. Has there been any kind of update to your mail client recently?

 

If you are still unable to get this working, you may need to look at removing the account and then re-adding it though as you are using POP3, please make sure that you have any important emails backed up as this could wipe them depending on your settings.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team