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Problems logging into e-mail (2011-01-01)

RobDickson
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Registered: 06-08-2007

Problems logging into e-mail (2011-01-01)

Is anybody else having problems accessing e-mail (POP3 and IMAP) at the moment?
Edit: It seems to be affecting accessing e-mail using Outlook and webmail.
13 REPLIES
Moderator
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Re: Problems logging into e-mail (2011-01-01)

There appears to be a problem as I can't log in to webmail.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
RobDickson
Grafter
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Re: Problems logging into e-mail (2011-01-01)

It works again now. Either the problem was fixed quickly, or it's intermittent.
I haven't tried webmail, but it works OK with Outlook and on my Android phone.
Moderator
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Re: Problems logging into e-mail (2011-01-01)

My Outlook isn't reporting any problems.......and webmail now works Undecided

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
RobDickson
Grafter
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Registered: 06-08-2007

Re: Problems logging into e-mail (2011-01-01)

Thanks. Let's hope things stay that way.
geoffg1
Grafter
Posts: 26
Registered: 25-09-2009

Re: Problems logging into e-mail (2011-01-01)

Unable to log in to email. I'm getting the following message:
"ERROR
Error connecting to IMAP server: imap.plus.net.
110 : Connection timed out
Go to the login page"
Geoff Sad
Community Gaffer
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Re: Problems logging into e-mail (2011-01-01)

We're looking into this now:
http://usertools.plus.net/status/archive/1294410323.htm
We'll update SS when we have more info.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
RobDickson
Grafter
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Registered: 06-08-2007

Re: Problems logging into e-mail (2011-01-01)

I had problems earlier this afternoon, but everything seems OK now.
Community Gaffer
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Re: Problems logging into e-mail (2011-01-01)

Yeah, it should be back up now but we're still not 100% about the root cause. I'll update the Service Status thread soon, I just want to be sure there's not going to be a recurrence before I do.
One thing that does concern me are the reports over in the thread here.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Gaffer
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Re: Problems logging into e-mail (2011-01-01)

Right, the problem seems to have been isolated to a single filer (mailstorage04). Unfortunately at this stage, we don't know if this is something to do with one or more of the users on this filer, the filer itself, or the routing of traffic to the filer.
Everything's back up so I'm going to clear the Service Status thread. We'll continue investigating the problem though and have raised a case with one of our suppliers as a matter of course.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

PGRGrandad
Grafter
Posts: 49
Registered: 21-05-2008

Re: Problems logging into e-mail (2011-01-01)

Hi Bob
Yesterday I made a purchase with a very reputable company and their two order confirmation emails didn't arrive in my Inbox.
On investigation by the company it appears that Plusnet has blocked any emails from this company, could this be part of the ongoing email problems?
I repeat this is a very reputable company that I have dealt with in the past many times.
Thanks for any clarification.
Pete
Community Gaffer
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Re: Problems logging into e-mail (2011-01-01)

Hi Pete, no it's unlikely to be related. What company is it and are you able to provide any more details?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

PGRGrandad
Grafter
Posts: 49
Registered: 21-05-2008

Re: Problems logging into e-mail (2011-01-01)

Hi Bob
Apologies for the slow response but I have been very busy, the company concerned is a canvas photo printing company called Catch In Colour based in Farnham. I link to them through the Costco site, but the guy said it was a problem between Plusnet and Catch in Colour. He felt his "higher up's" would eventually sort it.
I hope this helps, and thanks for responding.
Pete
wiseacres
Newbie
Posts: 3
Registered: 04-09-2008

Re: Problems logging into e-mail (2011-01-01)

Anyone still experiencing problems?
My MSOutlook was connecting OK up until yesterday. but all day today it does not send/fetch mail from Plusnet.
Eliminated router problems and can get web access OK, and can see my new mail OK in Webmail client.