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Problem?

Tigger
Rising Star
Posts: 213
Thanks: 10
Registered: ‎12-06-2007

Re: Problem?

Still getting a problem on the webmail - Inbox is telling me it failed to send FETCH command. And still unable to see emails. Tried a much smaller folder, and can see those, but not the main inbox

jab1
Seasoned Hero
Posts: 6,617
Thanks: 2,233
Fixes: 71
Registered: ‎24-02-2012

Re: Problem?

@Tigger Your problem is a different one, which is currently under investigation - i.e. known to Plusnet, but there is no resolution date for it yet.

John
Tigger
Rising Star
Posts: 213
Thanks: 10
Registered: ‎12-06-2007

Re: Problem?

OK, thanks. Hadn't looked at webmail for ages. I can now see that the inbox needs re-organising, and slimming down, but there's probably not a lot I can do about that until I can see it!

jab1
Seasoned Hero
Posts: 6,617
Thanks: 2,233
Fixes: 71
Registered: ‎24-02-2012

Re: Problem?

Silly question, @Tigger  - but how do you usually check your email?

John
Tigger
Rising Star
Posts: 213
Thanks: 10
Registered: ‎12-06-2007

Re: Problem?

@jab1 downloaded into Outlook on my laptop!

jab1
Seasoned Hero
Posts: 6,617
Thanks: 2,233
Fixes: 71
Registered: ‎24-02-2012

Re: Problem?

OK - makes sense. In that case, what is Outlook told to do when you have downloaded the mail - delete from server/keep for 'x' days, or what? And are you using IMAP or POP?

John
Tigger
Rising Star
Posts: 213
Thanks: 10
Registered: ‎12-06-2007

Re: Problem?

I use POP, and emails are left on the server until #I delete in Outlook. Unfortunately, if I put them in a folder in Outlook, they end up getting left on the server, and I have to do a periodic clearout. It's about time I did it, but it appears I can't!

 

What is the problem with webmail?

 

jab1
Seasoned Hero
Posts: 6,617
Thanks: 2,233
Fixes: 71
Registered: ‎24-02-2012

Re: Problem?

Not the way I would recommend to do it, to be honest - if you download only to the one machine, as I do, I would suggest it is a better idea to set that to delete from server after say, 7 days, and that way you don't risk going over the 1GB limit on server space, and it saves you having to do any clearing.

John
gandb1
Dabbler
Posts: 16
Thanks: 3
Fixes: 1
Registered: ‎01-09-2009

Re: Problem?

It was true for 3 of my devices - error with SSL turned off, no error with SSL turned on.

 


@jab1 wrote:

a POP server ... doesn't check the security settings of individual clients.



But the POP3 server will have separate listeners for SSL connections on port 995 and non-SSL on 110, so it's quite plausible that SSL will work and non-SSL won't. And vice-versa.

And it seemed possible to me that PlusNet had decided to only accept SSL (which wouldn't be a bad idea anyway!)

jab1
Seasoned Hero
Posts: 6,617
Thanks: 2,233
Fixes: 71
Registered: ‎24-02-2012

Re: Problem?

@gandb1 I'll take your word for the SSL/non-SSL situation, and accept the separate listener argument as well, although port 25 should really be 587.

They obviously haven't mandated SSL-only, either, as I haven't bothered swapping - yet, but still receive my emails. 

John
SirLurkalot
Dabbler
Posts: 20
Thanks: 5
Fixes: 1
Registered: ‎21-07-2016

Re: Problem?

It certainly appeared to me, that whereas 995 along with SSL worked, 110 with no security was failing. However, there's a chance that was a timing issue and just coincidental !

robski1
Aspiring Pro
Posts: 142
Thanks: 11
Fixes: 5
Registered: ‎06-11-2008

Re: Problem?

All working OK for me know. I didn't change any settings.