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Problem with SMTP/POP servers?

FIXED
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: Problem with SMTP/POP servers?

Hi @southerner,

 

Could you try logging in to webmail, clicking the cog icon in the bottom left hand corner and then selecting the compact option and then let us know if the deleted emails keep reappearing in the mail client after this please.

 

In regards to new mail coming through in clumps, does your mail client have a refresh rate/sync frequency set for a time period it will wait before checking for new emails and syncing up?

 

Could you also confirm what mail client you're using for this. Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
southerner
Aspiring Pro
Posts: 633
Thanks: 65
Fixes: 1
Registered: ‎27-11-2013

Re: Problem with SMTP/POP servers?

Thanks for the tip @HarryB. That certainly does seem to have helped & sped things up.
I mostly use the Android Gmail app with a manual refresh.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Problem with SMTP/POP servers?

Glad to hear that! Thumbs_Up

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet