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Problem with SMTP/POP servers?

FIXED
jab1
Aspiring Hero
Posts: 2,992
Thanks: 935
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Registered: ‎24-02-2012

Re: Problem with SMTP/POP servers?

That was one of my problems yesterday, @Mook , but not today - and my sending no longer times out.

John
southerner
Aspiring Pro
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Registered: ‎27-11-2013

Re: Problem with SMTP/POP servers?

IMAP has been very slow for me since yesterday evening. It's terrible right now.
Community Veteran
Posts: 6,647
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Registered: ‎16-10-2014

Re: Problem with SMTP/POP servers?

@southerner, glad I'm not the only one experiencing this.

Community Gaffer
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Posts: 5,367
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Registered: ‎04-04-2007

Re: Problem with SMTP/POP servers?

We've some lingering issues from that change yesterday which is probably causing the slow down for pop and imap.  It's only happening on half of the platform though which is why some people are seeing it slow vs other people seeing it fine.  We're working on it.

Kelly Dorset
Broadband Service Manager
jab1
Aspiring Hero
Posts: 2,992
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Registered: ‎24-02-2012

Re: Problem with SMTP/POP servers?

@Kelly Still not fully resolved - 'connecting to server' and 'sending login information' still both taking ~10 seconds to complete. Sad

John
Community Gaffer
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Registered: ‎04-04-2007

Re: Problem with SMTP/POP servers?

Yep.  Issue still open on our side.   

Kelly Dorset
Broadband Service Manager
Community Gaffer
Community Gaffer
Posts: 5,367
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Registered: ‎04-04-2007

Re: Problem with SMTP/POP servers?

@jab1 oh, just so I'm clear, this is high priority and we have people actively working on it Smiley

Kelly Dorset
Broadband Service Manager
bluewhale
Rising Star
Posts: 900
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Registered: ‎30-07-2007

Re: Problem with SMTP/POP servers?

any status update on this?

southerner
Aspiring Pro
Posts: 541
Thanks: 54
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Registered: ‎27-11-2013

Re: Problem with SMTP/POP servers?

Indeed. IMAP is still taking an age to do anything.
quelquod
Aspiring Pro
Posts: 578
Thanks: 89
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Registered: ‎31-07-2007

Re: Problem with SMTP/POP servers?

IMAP is so slow that the iPads time out and request the account to be reconfirmed. Hardly useable. On the PC several minutes to complete an IMAP refresh.

Don’t understand why PN continually have such problems with email serving. Been nearly a week now!

Democracy - 3 wolves and a lamb voting about what to have for lunch!
jab1
Aspiring Hero
Posts: 2,992
Thanks: 935
Fixes: 19
Registered: ‎24-02-2012

Re: Problem with SMTP/POP servers?

@Kelly Your mail servers are on the blink - badly - can you please have a look?

John
David1936
Newbie
Posts: 1
Registered: 4 weeks ago

Re: Problem with SMTP/POP servers?

Since 16.15 hours today I cannot download emails to my mobile phones. Message says to check email settings as they cannot be downloaded from the server.

Emails can be downloaded via MS Outlook package on laptop without a problem

Plus Net - please resolve soonest as this is not helpful !

 

quelquod
Aspiring Pro
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Registered: ‎31-07-2007

Re: Problem with SMTP/POP servers?


@quelquod wrote:

IMAP is so slow that the iPads time out and request the account to be reconfirmed. Hardly useable. On the PC several minutes to complete an IMAP refresh.

Don’t understand why PN continually have such problems with email serving. Been nearly a week now!


But today an almost miraculous improvement and the mail server is responding at more like its normal speed again.

Hurrah!

Democracy - 3 wolves and a lamb voting about what to have for lunch!
jab1
Aspiring Hero
Posts: 2,992
Thanks: 935
Fixes: 19
Registered: ‎24-02-2012

Re: Problem with SMTP/POP servers?

@quelquod Yes, it does seem to be working properly this afternoon after throwing up loads of errors mid to late morning.

John
Highlighted
southerner
Aspiring Pro
Posts: 541
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Registered: ‎27-11-2013

Re: Problem with SMTP/POP servers?

My IMAP's still not right.
I keep getting deleted stuff reappearing, stuff from yesterday & new mail only seems to come through in clumps.