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Problem with SMTP/POP servers?

FIXED
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Hero
Posts: 4,737
Thanks: 1,576
Fixes: 47
Registered: ‎24-02-2012

Re: Problem with SMTP/POP servers?

That was one of my problems yesterday, @Anonymous , but not today - and my sending no longer times out.

John
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Aspiring Pro
Posts: 576
Thanks: 57
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Registered: ‎27-11-2013

Re: Problem with SMTP/POP servers?

IMAP has been very slow for me since yesterday evening. It's terrible right now.
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Anonymous
Not applicable

Re: Problem with SMTP/POP servers?

@southerner, glad I'm not the only one experiencing this.

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Community Gaffer
Community Gaffer
Posts: 5,435
Thanks: 768
Fixes: 9
Registered: ‎04-04-2007

Re: Problem with SMTP/POP servers?

We've some lingering issues from that change yesterday which is probably causing the slow down for pop and imap.  It's only happening on half of the platform though which is why some people are seeing it slow vs other people seeing it fine.  We're working on it.

Kelly Dorset
Broadband Service Manager
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Hero
Posts: 4,737
Thanks: 1,576
Fixes: 47
Registered: ‎24-02-2012

Re: Problem with SMTP/POP servers?

@Kelly Still not fully resolved - 'connecting to server' and 'sending login information' still both taking ~10 seconds to complete. Sad

John
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Community Gaffer
Community Gaffer
Posts: 5,435
Thanks: 768
Fixes: 9
Registered: ‎04-04-2007

Re: Problem with SMTP/POP servers?

Yep.  Issue still open on our side.   

Kelly Dorset
Broadband Service Manager
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Community Gaffer
Community Gaffer
Posts: 5,435
Thanks: 768
Fixes: 9
Registered: ‎04-04-2007

Re: Problem with SMTP/POP servers?

@jab1 oh, just so I'm clear, this is high priority and we have people actively working on it Smiley

Kelly Dorset
Broadband Service Manager
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Rising Star
Posts: 904
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Registered: ‎30-07-2007

Re: Problem with SMTP/POP servers?

any status update on this?

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Aspiring Pro
Posts: 576
Thanks: 57
Fixes: 1
Registered: ‎27-11-2013

Re: Problem with SMTP/POP servers?

Indeed. IMAP is still taking an age to do anything.
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Pro
Posts: 605
Thanks: 101
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Registered: ‎31-07-2007

Re: Problem with SMTP/POP servers?

IMAP is so slow that the iPads time out and request the account to be reconfirmed. Hardly useable. On the PC several minutes to complete an IMAP refresh.

Don’t understand why PN continually have such problems with email serving. Been nearly a week now!

Democracy - 3 wolves and a lamb voting about what to have for lunch!
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Hero
Posts: 4,737
Thanks: 1,576
Fixes: 47
Registered: ‎24-02-2012

Re: Problem with SMTP/POP servers?

@Kelly Your mail servers are on the blink - badly - can you please have a look?

John
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Newbie
Posts: 1
Registered: ‎24-06-2019

Re: Problem with SMTP/POP servers?

Since 16.15 hours today I cannot download emails to my mobile phones. Message says to check email settings as they cannot be downloaded from the server.

Emails can be downloaded via MS Outlook package on laptop without a problem

Plus Net - please resolve soonest as this is not helpful !

 

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Pro
Posts: 605
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Registered: ‎31-07-2007

Re: Problem with SMTP/POP servers?


@quelquod wrote:

IMAP is so slow that the iPads time out and request the account to be reconfirmed. Hardly useable. On the PC several minutes to complete an IMAP refresh.

Don’t understand why PN continually have such problems with email serving. Been nearly a week now!


But today an almost miraculous improvement and the mail server is responding at more like its normal speed again.

Hurrah!

Democracy - 3 wolves and a lamb voting about what to have for lunch!
Hero
Posts: 4,737
Thanks: 1,576
Fixes: 47
Registered: ‎24-02-2012

Re: Problem with SMTP/POP servers?

@quelquod Yes, it does seem to be working properly this afternoon after throwing up loads of errors mid to late morning.

John
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Aspiring Pro
Posts: 576
Thanks: 57
Fixes: 1
Registered: ‎27-11-2013

Re: Problem with SMTP/POP servers?

My IMAP's still not right.
I keep getting deleted stuff reappearing, stuff from yesterday & new mail only seems to come through in clumps.