Problem with SMTP/POP servers?
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- Re: Problem with SMTP/POP servers?
19-06-2019 11:34 AM
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Following an SMTP 'server timed out' problem earlier this morning - which appears to have nearly been rectified - I have noticed the POP servers are also very slow. MailWasher is taking a long while to establish connection for each of my accounts where it is usually instantaneous, and Thunderbird is similarly affected.
Anyone else noticing this?
https://community.plus.net/t5/Email/Email-not-working/m-p/1648883#M28266 includes my original observation.
Fixed! Go to the fix.
Re: Problem with SMTP/POP servers?
19-06-2019 11:57 AM
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I hadn't received an expected daily email (sent around 6:00) from my NAS this morning at about 8:30 so tried sending a few test emails to various accounts with various results, some failing to send but others eventually going, so I couldn't decide whether it was just outgoing or incoming as well which was at fault.
The ones which didn't fail to send didn't arrive immediately and it wasn't until I noticed a flurry of emails received over a period of a few minutes that I thought the fault/s had been resolved so didn't bother reporting.
However, on sending a test email a few minutes ago it seemed a bit sluggish at sending, but arrived promptly.
Re: Problem with SMTP/POP servers?
19-06-2019 12:02 PM
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Thanks for confirming, @RobPN - so there IS a problem, albeit maybe intermittent.
My receiving is still very sluggish, but as said in that linked post, sending seems to work - for the moment, and not as quickly as it should.
Re: Problem with SMTP/POP servers?
19-06-2019 12:03 PM
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Yes I do @jab1, when I select my Plusnet account on Thunderbird I get a busy 'wheel' that hangs around for varying degrees of time and as noted this is not the normal behaviour.
Re: Problem with SMTP/POP servers?
19-06-2019 12:10 PM
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Thanks, @Anonymous . Hopefully, a clued up PN staffer will maybe start some investigation.
Re: Problem with SMTP/POP servers?
19-06-2019 12:10 PM
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Hi,
We're looking at this.
Ex-Broadband Service Manager
19-06-2019 12:12 PM
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Re: Problem with SMTP/POP servers?
19-06-2019 1:42 PM
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Re: Problem with SMTP/POP servers?
20-06-2019 8:25 AM
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@JonoH Marked your reply as a 'fix'. All seems to be okay now.
Re: Problem with SMTP/POP servers?
20-06-2019 9:13 AM
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Re: Problem with SMTP/POP servers?
20-06-2019 9:16 AM
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Can you send over the headers on the delayed mail so we can have a look?
Ex-Broadband Service Manager
Re: Problem with SMTP/POP servers?
20-06-2019 9:41 AM
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@Anonymous wrote:
@jab1, @JonoH Are you sure this is fixed? If the delays I'm having are anything to go by then the answer is No.
Seems to be for me, @Anonymous , although MailWasher is a tiny bit slow to connect to the server. No delays between time sent/received and most importantly (for me) no lag on Thunderbird.
Re: Problem with SMTP/POP servers?
20-06-2019 9:50 AM
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@Kelly, I assume that’s directed at me? If so see below.
@jab1, It does appear to be intermittent, some times the connection is instant while at others there is a noticeable lag with the Thunderbird status bar telling me its sending login details for example.
And just to clarify, I don't get / send much email on this account so I don't really know if it's being delayed. The point I'm making is down to the delays I am getting while connecting to the server.
Re: Problem with SMTP/POP servers?
20-06-2019 10:14 AM
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The TB delays I was having yesterday have gone, like you, yesterday I was having those noticeable delays on TB - but not today. MailWasher, though, does still seem to be struggling for the initial connection.
Re: Problem with SMTP/POP servers?
20-06-2019 10:37 AM
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I have just selected my Plusnet account in Thunderbird and it took 10 seconds to connect 5 of which were sending the login details. So how odd is that!
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