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Problem setting up email on Amazon Fire HD10 Tablet

Newbie
Posts: 4
Registered: ‎18-12-2020

Problem setting up email on Amazon Fire HD10 Tablet

I appreciate that this topic has been covered before but i have tried all the 'remedies' recommended and none appear to work. I am using imap and have unchecked SSL. I am using the advanced set up and have corrected my username to my PN u/n and the port numbers are correct but i am still getting a failed connection when trying to update my email. Getting a bit fed up now with having to continually set up my email for it to initially connect then fail. Anybody have an up to date solution to this problem, apart from the obvious ditching Amazon????

5 REPLIES 5
Superuser
Superuser
Posts: 9,174
Thanks: 2,246
Fixes: 163
Registered: ‎30-07-2007

Re: Problem setting up email on Amazon Fire HD10 Tablet

@Wagsta1 

and have corrected my username to my PN u/n 

If youre configuring for the default(primary) maibox then it is your PlusNet username, however if its an additional mailbox then its username+mailboxname . The passord for the primary mailbox is also your account password whereas for additional mailboxes it is the password you specify for that mailbox.

Incoming server should be imap.plus.net but check that you also have the outgoing server(Smtp) set correctly , it should be relay.plus.net port 587 and security either None or STARTTLS. Select servere requires authentication and use the same combinations of username and password as for the incoming Imap server

 

Newbie
Posts: 4
Registered: ‎18-12-2020

Re: Problem setting up email on Amazon Fire HD10 Tablet

Cheers for replying MrW. I think i finally sussed it, the username for in & out needs to be mailbox@PNu/n.plus.com

Superuser
Superuser
Posts: 9,174
Thanks: 2,246
Fixes: 163
Registered: ‎30-07-2007

Re: Problem setting up email on Amazon Fire HD10 Tablet

You can either use maibox@username.plus.com  OR username+mailbox

Newbie
Posts: 4
Registered: ‎18-12-2020

Re: Problem setting up email on Amazon Fire HD10 Tablet

Sorry, spoke too soon, literally 10 mins after uploading all my email it is once again saying that there is a connection error and I've lost all my mail?????????????? Back to the drawing board!

Newbie
Posts: 4
Registered: ‎18-12-2020

Re: Problem setting up email on Amazon Fire HD10 Tablet

The 'built in' email software on Amazon Fire tablets will not allow you full use of plusnet email, the connection is more miss than hit and you cannot compose mail as the outgoing address, by necessity, is 'p/n u/n@p/n u/n.plus.com.

However I've sorted it by using the 'myMail' app, one of the few that Amazon will allow you to download. This lets you correctly set up both the incoming and outgoing settings using your regular pn email address. Just set up as per the previous responses to this ongoing problem with Amazon devices, i.e.

IMAP

Incoming: 'imap.plus.net'

Port: '143'

Uncheck SSL

Outgoing: 'relay.plus.net'

Port: '587'

Uncheck SSL