Problem sending email with one specific url
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Problem sending email with one specific url
26-04-2017 6:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I use Outlook on a PC and iOS via my PN email account.
Today, I tried to send an email with a link to a You Tube clip but iOS refused and then so did Outlook! I got this message via Outlook:-
"...message rejected due to spam or virus. If you believe this is in error please login to your portal or contact your ISP support team."
Here's the url: https://www.youtube.com/watch?v=_Q-scxybnp0
I can only think that there's PN software detecting something it thinks, wrongly, is dubious about this link.
PN: please do whatever is necessary to allow this link. (Too late for me as I sent it via Gmail.)
Fixed! Go to the fix.
Re: Problem sending email with one specific url
26-04-2017 11:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The forum notification for the opening post ended up in my spam folder, presumably due to it including that URL However no obvious reason for classifying the URL as spam was apparent when I viewed it.
t reported it as not spam.using webmail.
Re: Problem sending email with one specific url
27-04-2017 6:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Should be sorted now.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Problem sending email with one specific url
27-04-2017 9:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There have been numerous threads recently of reported 'can't send email due to spam or virus' I suffered from it during March.
Have PN up their filter settings or something?
Re: Problem sending email with one specific url
27-04-2017 12:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks all and BobP: it does appear to be OK now.
Was it PN anti virus software, Bob?
27-04-2017 2:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Mardler wrote:
Was it PN anti virus software, Bob?
It's the outbound spam filtering on our SMTP servers. For one reason or another, some of the heuristics we rely on considered messages containing that specific YouTube URL to be spam. This could be for a number of reasons e.g. somebody sending a load of unsolicited newsletters to people containing a link to the video.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Problem sending email with one specific url
27-04-2017 4:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, Bob.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Problem sending email with one specific url