Problem receiving e-mails with a legacy Globalnet e-mail address
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Re: bobpullen
02-09-2018 9:18 PM
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Thank you for fixing this - If I encounter any further issues I will post again.
Re: bobpullen
03-09-2018 10:18 AM
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Bit premature thinking email was fully working I'm afraid. Tried sending a message to my icloud e-mail got this:
Your message did not reach some or all of the intended recipients.
Subject: FW: Statistics Server Report for mcavoycoachtravel.com
Sent: 03/09/2018 10:13
The following recipient(s) cannot be reached:
'xxxxxxxxxxxx@iclould.com' on 03/09/2018 10:13
552 wkudfUXRffMkzwkuefWTqU message rejected due to spam or virus. If you believe this is in error please login to your portal or contact your ISP support team.
Can you assist?
By the way as I did not make any changes to the spam filter who/what changed to stop my email working?
Re: bobpullen
03-09-2018 10:53 AM
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Hi @FrustratedUser,
I'm sorry to hear that you've encountered a further problem with sending an email. I've had a look at your account and can't see anything from this side that would stop the email being sent. I believe that the reason for this rejection may be due to the misspelling at the end of the email address (iclould.com rather than icloud.com.) Please can you try sending this one again but with icloud.com at the end of the email address?
Please let us know if the issue persists once you've tried this. If so, we'll need to escalate this back to NetOps for further investigation
Re: bobpullen
03-09-2018 2:04 PM - edited 03-09-2018 2:05 PM
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FrustratedUser,
it maybe your editing of the email address but you spelt icloud wrong, worth a quick double check
Darren
Edit: beaten to it
Re: bobpullen
03-09-2018 5:19 PM
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Typo on my part - had edited the email. The email address to which it was being sent was correct.
Re: bobpullen
03-09-2018 5:32 PM
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Thanks for the clarification - I've raised this back to our network team and asked them to investigate further.
Best wishes,
Dave
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