Problem opening Plusnet webmails on my mobile phone
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Problem opening Plusnet webmails on my mobile ...
Problem opening Plusnet webmails on my mobile phone
11-03-2015 9:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have recently acquired a new mobile smartphone (a Motorola G, which runs the Android OS). I am still working out how to use all its features! But I have come across what seems to be a problem - and I have no idea how to troubleshoot it, so would appreciate any advice.
I can access the Plusnet webmail site or indeed any internet site using my phone, with the Chrome browser and an internet connection. I can log in, and see the list of emails in my Inbox on the webmail site. But I cannot open any of them to see the text!
I am assuming the issue is not a Plusnet matter, but something to do with the phone, or maybe the Chrome browser. But I just wonder if any Plusnet gurus can explain what might be preventing me from opening the emails.
EDIT - MORE INFO:
This gets more puzzling. I have experimented with accessing one or two other webmail accounts via my mobile phone. I have had no difficulty in logging in and opening my accounts with various other providers (eg Fastmail and Yahoo) using their website portals, and have been able to open and read individual messages on my smartphone screen. But the problem with Plusnet webmail persists, and it seems to affect only Plusnet webmail.
I can log in to the Plusnet site, and into the webmail page, and I can get the list of messages in my Inbox up on screen. But when I click/tap on any individual message, it will not open. Instead (and this seems to be unique to the Plusnet webmail page) when I tap on a specific message in the list in my Inbox, it either highlights that entry in the magenta colour..... or it enlarges a small square of the page (almost like zooming in). But whatever I try (tap, click, swipe...) no message will actually open. So I am now beginning to think that it may indeed be something specific to the Plusnet webmail site rather than something to do with my phone or the Chrome browser.
Re: Problem opening Plusnet webmails on my mobile phone
11-03-2015 11:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just tried the PN webmail site and both the Advanced Webmail (Roundcube) and the Basic Webmail (Squirrelmail) work fine for me...
Re: Problem opening Plusnet webmails on my mobile phone
11-03-2015 11:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My Moto G is a 2nd gen one, and recently updated to Android Lollipop 5.0.2. I have always used the default webmail option which appears on the Plusnet webmail login page. I don't know if it's Roundcube or Squirrelmail - i didn't even know there were alternative options!
Having had a quick further look, it seems that I may be using the Roundcube option, as there is a button on the login page which says "basic option". I have never tried that....
Re: Problem opening Plusnet webmails on my mobile phone
12-03-2015 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have now experimented with both the basic webmail option (Squirrelmail) and the advanced option (RoundCube) on my mobile phone, using the Android Chrome browser.
I have also checked my other webmail accounts via my phone. I can access my Fastmail, GMX and Yahoo webmail acounts without difficulty.
In Plusnet's webmail "basic option" (Squirrelmail) , I can login to webmail, see my list of webmail messages, and open each one without difficulty. One tap on the screen enlarges (zooms in) on the message-subject, and a second tap opens the message itself. Which is good.
In the Plusnet advanced option (which incidentally works fine on my laptop) I can log in via my mobile phone and see the list of messages in my Inbox. One tap on the screen enlarges the message-subject, but a second tap fails to open it: instead, it simply highlights in magenta the entire message-listing line (sender, title, date and size).
This appears to suggest that there is indeed something specific to the Plusnet Roundcube advanced webmail configuration which doesn't play nicely with Android Chrome. Perhaps this is an issue for the Plusnet techie people to check out? I'd be interested to know what the problem is, whether it can be replicated, and what solution, if any, can be suggested. Meanwhile it looks as if I'm limited to the basic Squirrelmail option if i want to see my Plusnet webmail messages on my mobile phone.
Re: Problem opening Plusnet webmails on my mobile phone
12-03-2015 1:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I use my android email client and it works brilliantly
To be is to do - Kant
do be do be do - Sinatra
Re: Problem opening Plusnet webmails on my mobile phone
12-03-2015 1:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Problem opening Plusnet webmails on my mobile phone
12-03-2015 1:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Like @PL I use the Android email client so wouldn't normally ever have to access webmail on my phone.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Problem opening Plusnet webmails on my mobile phone
12-03-2015 4:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Accessing webmail via chrome still works for me. As with the OP, the first touch of the message subject opens the magnify window and then a touch of the subject within this window opens the complete message for viewing.
Re: Problem opening Plusnet webmails on my mobile phone
12-03-2015 5:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In basic (Squirrelmail) mode, I can login, see the Inbox list and with two taps (one to magnify, one to open), read my messages.
In advanced (Roundcube) mode, I can login and see the list. But then one touch magnifies, and a second touch highlights. Like spraxyt, I have now discovered that clicking the gearwheel and choosing 'open in new window' does the job - the message opens in a new window. Messy, and tedious (three clicks just to open a single message!).
Selecting the preview pane as suggested by w23 is indeed another workaround. But on the small screen of a mobile phone, it's a pain [sic!] since the text is scarcely legible and the screen gets crowded.
So there are explanations and solutions, and it has been an interesting discussion. I'm now just intrigued as to how pwatson - with a similar setup to me - has a slightly different experience and manages to open his messages directly. In both basic/Squirrel and advanced/Roundcube?
I shall continue to experiment. Maybe in the end I will decide to use the Android email app, or see whether Gmail can manage multiple accounts in a user-friendly way. Meanwhile I hope this thread may be useful to others who, like me, are still fairly new to using smartphone for webmail.
Re: Problem opening Plusnet webmails on my mobile phone
13-03-2015 2:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have found Chrome to be particularly bad - applications which work fine on other browsers simply do not work well at all with Chrome on Android platforms. Given that X works well on a multiplicity of platforms / environments and not well on Androids I would turn to the Android provider for a solution to the problems they are causing.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Problem opening Plusnet webmails on my mobile phone
13-03-2015 2:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Problem opening Plusnet webmails on my mobile phone
13-03-2015 4:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Unfortunately, the mobile/responsive skin isn't due till the next major release, which on previous form, will be next year!
Re: Problem opening Plusnet webmails on my mobile phone
13-03-2015 4:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: kmilburn Does that mean there is an intention to catch up on the version of Roundcube used...
Yes, I think so. The challenge is ensuring it doesn't break any of the plugins in use. We also have a desire to get sieve/filtering working.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Problem opening Plusnet webmails on my mobile phone
17-03-2015 8:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's evidently a challenge to get websites to interact sensibly with the multitude of clicks, taps, and swipes that are now part of smartphone and tablet use. I'm impressed that Plusnet have not only identified that there are issues with RoundCube, but that they intend to work out a solution. Must be hard work keeping up with the advances of technology....
Thanks anyhow to all who posted and helped me to understand what was going on. Now I'm off to discover what else my smartphone can, or cannot, do.....
Re: Problem opening Plusnet webmails on my mobile phone
17-03-2015 8:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Must be my fingers I guess
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Problem opening Plusnet webmails on my mobile ...