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Problem for recipients when forwarding emails with a list of pictures

Newbie
Grafter
Posts: 37
Thanks: 1
Registered: ‎22-12-2014

Problem for recipients when forwarding emails with a list of pictures

I have been forwarding emails with a list of amusing pictures without any trouble until the other day.  I simply delete the previous senders info and forward as usual, using BCC, but everyone just gets a list of the same pic instead of the collection I received.  Any advice?

10 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Problem for recipients when forwarding emails with a list of pictures

have you changed sending from html to text by any chance

Newbie
Grafter
Posts: 37
Thanks: 1
Registered: ‎22-12-2014

Re: Problem for recipients when forwarding emails with a list of pictures

I'm afraid I don't understand what you mean about sending in text - I'm just forwarding emails as I always do from Plusnet Webmail.  When I sent the first email with several pics, my niece told me they were all the same pic.  Next time I sent email to myself and also looked at sent copy, but all pics were identical.  Now  I have just received this from my sister: 
Now this IS weird!  I opened these first on my Tablet - all different.  I'm now opening on the computer upstairs - all the same one!!!!!!
I'd love to know what is going on.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Problem for recipients when forwarding emails with a list of pictures

If you login to webmail then click on Personal Settings then Composing Messages check this

CropImage.jpg

Newbie
Grafter
Posts: 37
Thanks: 1
Registered: ‎22-12-2014

Re: Problem for recipients when forwarding emails with a list of pictures

It is checked as 'Always'.  I've never changed it.  

Newbie
Grafter
Posts: 37
Thanks: 1
Registered: ‎22-12-2014

Re: Problem for recipients when forwarding emails with a list of pictures

My issue with sending pictures in a list still remains Sad  The only list that recipients have are 10 copies of the same picture - usually the first picture in the list that I'm trying to send........... it's very frustrating!  Any more ideas out there? PlusNet? regards

Newbie

Community Gaffer
Community Gaffer
Posts: 13,581
Thanks: 1,264
Fixes: 103
Registered: ‎04-04-2007

Re: Problem for recipients when forwarding emails with a list of pictures

If you've an example of one of these forwards in your sent items folder, and you don't mind me taking a look, then I can see if I can work out what's going on?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Newbie
Grafter
Posts: 37
Thanks: 1
Registered: ‎22-12-2014

Re: Problem for recipients when forwarding emails with a list of pictures

Hi Bob,

I've dragged into my Drafts folder, the offending email that I sent to myself to check it out, an email from my sister regarding said offending email and the original email I received from a friend.  Will that help you?

regards

Newbie

Community Gaffer
Community Gaffer
Posts: 13,581
Thanks: 1,264
Fixes: 103
Registered: ‎04-04-2007

Re: Problem for recipients when forwarding emails with a list of pictures

Thanks, I've taken a look and it's due to the inline images all having the same filename (image.jpg). It's a bug with the version of the software we're using.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Newbie
Grafter
Posts: 37
Thanks: 1
Registered: ‎22-12-2014

Re: Problem for recipients when forwarding emails with a list of pictures

Hi, so is it something you can fix, or do I have to save each pic and give them each a different name, then attach to a new email? 

regards

Newbie

Community Gaffer
Community Gaffer
Posts: 13,581
Thanks: 1,264
Fixes: 103
Registered: ‎04-04-2007

Re: Problem for recipients when forwarding emails with a list of pictures

It could be fixed with a software upgrade, but that's not a small task. A workaround would be to forward the email using a standalone email client or alternatively, you could use the Basic Webmail interface.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵