Plusnet webmail problems when using ipad
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Plusnet webmail problems when using ipad
Plusnet webmail problems when using ipad
17-12-2014 11:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am totally new to the forums, please bear with me!
I have a problem when checking my mails using webmail on my ipad. I login no problem but when I try to scroll through the mails by flicking my finger this does not happen, I can only see the first nine mails, if I uncheck the preview pane obviously I can see more mails but again I cannot scroll. Everything works fine on my pc and mobile (android).
I have contacted Apple and they say the problem lies with PlusNet and vice versa, its rather annoying.
Any help would be most appreciated.
Thanks.
Re: Plusnet webmail problems when using ipad
17-12-2014 11:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I would say to check that the reading pane on your Ipad is not selected to reading mode (open with a book in the address bar) to see if this improves the issue.
Alternatively try using 3 fingers together to scroll down assuming it does not let you scroll down on any other page/pane but if this does not work, i have no other suggestions, other than to not use web mail and maybe attempt a set up on the mail application on the Ipad.
this link may help if you decide to do that.
http://www.plus.net/support/email/setup/ios-setup.shtml
Re: Plusnet webmail problems when using ipad
17-12-2014 11:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Plusnet webmail problems when using ipad
17-12-2014 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Webmail uses frames ipad doesn't like frames.
Re: Plusnet webmail problems when using ipad
17-12-2014 12:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the forums.
I have just looked at this and can assure you that this is an Apple Safari issue for which you are unlikely to get a remedy. There are functional limitations of touch screen interfaces.
1. The iPad does not show a scroll bar for the mail items - touching the area in an attempt to scroll the list selects an item to be displayed in preview.
2. The iPad does not show the content in preview correctly - instead of keeping it within the screen and showing a scroll bar, the preview content overflows off the screen. Attempting to scroll email list then shrinks the screen.
Best option is to turn preview off!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet webmail problems when using ipad
17-12-2014 12:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Midnight Webmail uses frames ipad doesn't like frames.
In what way?
Websites I have developed using iframes appear to work fine on the iPad.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet webmail problems when using ipad
17-12-2014 12:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
http://javascript.info/tutorial/frames-and-iframes
Re: Plusnet webmail problems when using ipad
17-12-2014 9:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet webmail problems when using ipad
17-12-2014 11:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet webmail problems when using ipad
18-12-2014 8:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Shipley22, I do not think this is an issue with safari, so much as it is an issue with the touch screen UI. Touch screens defeat a lot of ruch functionality on web pages, especially in respect of hover and scroll functionality.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet webmail problems when using ipad
18-12-2014 9:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To be is to do - Kant
do be do be do - Sinatra
Re: Plusnet webmail problems when using ipad
18-12-2014 9:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: PeterLoftus I've tried it works on Hudl but does no work on iPad with Google Chrome or Safari
In this case i would give it up as a limitation to the Ipad and hope that it gets sorted in some update to the Ipads system possibly?
Re: Plusnet webmail problems when using ipad
21-12-2014 10:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet webmail problems when using ipad
21-12-2014 11:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To be is to do - Kant
do be do be do - Sinatra
Re: Plusnet webmail problems when using ipad
22-12-2014 9:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Plusnet webmail problems when using ipad