cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet thinks my brother's email address is spam!

jeanners49
Grafter
Posts: 28
Registered: 07-06-2013

Plusnet thinks my brother's email address is spam!

Hi all, I've never had this problem before with any other email address, but my poor brother's emails to me keep getting bounced back to him as Plusnet thinks they're spam.  He has his own domain (I think that's what I mean), and his email address incorprates his name.  How can I stop this happening?  I use Thunderbird and Firefox, if that's relevant.
Yours hopefully,
Jeanners49  Smiley
5 REPLIES
Community Veteran
Posts: 1,612
Thanks: 22
Registered: 29-06-2010

Re: Plusnet thinks my brother's email address is spam!

You need to log in to "Manage my mail" on the portal, click on the "Spam" tab, and near the bottom of the page, add your brother's email address to the white-list.
jeanners49
Grafter
Posts: 28
Registered: 07-06-2013

Re: Plusnet thinks my brother's email address is spam!

Thanks for this, Jaggies.  Unfortunately I can't see where 'manage my mail' is, either on webmail or Thunderbird, so I'm still stuck.  I'm probably looking at the wrong thing.
Embarrassed
Jeanners
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Plusnet thinks my brother's email address is spam!

https://portal.plus.net/my.html?action=myemail&s=1&redirected=yes&?membermenu=emailsettings
Then click on manage My Mail
Then click on Spam
At the bottom is where you white list addresses
Community Gaffer
Community Gaffer
Posts: 13,161
Thanks: 932
Fixes: 77
Registered: 04-04-2007

Re: Plusnet thinks my brother's email address is spam!

Alternatively, message me your brother's email address and I'll see if I can make some changes this side to prevent it happening.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jeanners49
Grafter
Posts: 28
Registered: 07-06-2013

Re: Plusnet thinks my brother's email address is spam!

Hooray!  Got it sorted, thanks to all.
Smiley
J x