Plusnet servers rejecting legitimate inbound email with 552 error

[#1]

I can no longer receive email from a company I have been dealing with for over 10 years.  This has only recently happened. Every email they send me, with or without attachments, is being bounced back with the error "[server name] #552 Spam Message Rejected".  Their domain is pinewoodproperties.co.uk.

I've searched for this and see several threads on 552 errors, but don't see a fix.

How can I get this resolved?

[#2]

Hi there and welcome to the community forums.

Sorry to hear you're having problems receiving mail from a particular e-mail address.

I've raised this internally to look into. We'll be in touch when we've got more info.

[#3 · Accepted solution]

News just in. We believe this to be fixed now.

Can you let us know if you're still having the issue?

[#4]

I can now receive emails from the sender in question.  Many thanks.

[#5]

I'm glad to hear that!