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Plusnet servers rejecting legitimate inbound email with 552 error

FIXED
Eric355
Hooked
Posts: 6
Thanks: 2
Registered: ‎02-03-2018

Plusnet servers rejecting legitimate inbound email with 552 error

I can no longer receive email from a company I have been dealing with for over 10 years.  This has only recently happened. Every email they send me, with or without attachments, is being bounced back with the error "[server name] #552 Spam Message Rejected".  Their domain is pinewoodproperties.co.uk.

I've searched for this and see several threads on 552 errors, but don't see a fix.

How can I get this resolved?

4 REPLIES 4
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Plusnet servers rejecting legitimate inbound email with 552 error

Hi there and welcome to the community forums.

Sorry to hear you're having problems receiving mail from a particular e-mail address.

I've raised this internally to look into. We'll be in touch when we've got more info.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Plusnet servers rejecting legitimate inbound email with 552 error

Fix

News just in. We believe this to be fixed now.

Can you let us know if you're still having the issue?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Eric355
Hooked
Posts: 6
Thanks: 2
Registered: ‎02-03-2018

Re: Plusnet servers rejecting legitimate inbound email with 552 error

I can now receive emails from the sender in question.  Many thanks.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Plusnet servers rejecting legitimate inbound email with 552 error

I'm glad to hear that!

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet