Plusnet emails via Virgin
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Plusnet emails via Virgin
08-01-2019 12:54 PM
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I know there some threads about this but could someone clarify this a universal problem?
I am at my sisters because my OH is in hospital and she only lives minutes away but I'm finding I can't send any emails tho' I can receive them so it's difficult to keep his overseas daughter up to date with info.
If it's not wide customer based problem what can I do about it please?
Re: Plusnet emails via Virgin
08-01-2019 1:21 PM
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Hi @Mayfly, sorry to hear you're having mailing issues. Can I ask, is it an email client you're having outbound sending issues with? And if so, do they send via webmail? I'm thinking it could be the way your email client authenticates with the outbound server. Let us know the above and we'll certainly advise the best course of action from here fr you. - Benj
Re: Plusnet emails via Virgin
08-01-2019 2:00 PM
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Yes they do send by webmail but I hate it. I use MS outlook 2007 with no problems at home.
Re: Plusnet emails via Virgin
08-01-2019 2:17 PM
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You will need to have SMTP authentication set to allow sending via the plusnet relay(relay.plus.net) from a Virgin connection.
You can leave it set to authenticated and it will still work fine when back at home.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet emails via Virgin
08-01-2019 3:17 PM
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Thanks but I tried that and it made no difference.
Re: Plusnet emails via Virgin
08-01-2019 3:18 PM
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@Mayfly, can you try the steps that MisterW has advised letting us know how it goes?
Re: Plusnet emails via Virgin
08-01-2019 3:22 PM
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Looks like our replies have crossed.
Can you post up a screenshot showing the settings you're using on Microsoft Outlook?
You may need to blur out any sensitive information like your username or email address.
Re: Plusnet emails via Virgin
08-01-2019 3:33 PM
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If it helps, I can confirm that it's not a general problem. I stayed at my eldest daughters place over Christmas, she has a Virgin internet connection and I could send email fine. I was using K-9 on my Android tablet which is permanently configured for authenticated SMTP using relay.plus.net on port 587. Basically I use this tablet just about anywhere and it send emails fine.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet emails via Virgin
08-01-2019 3:34 PM
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Is this what you want?
Re: Plusnet emails via Virgin
08-01-2019 3:58 PM
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Re: Plusnet emails via Virgin
08-01-2019 5:43 PM
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Once you've got it working with @Gandalf s changes then you might want to change the SMTP port to 587 as described here https://www.properhost.com/support/kb/16/How-to-switch-outgoing-mail-server-SMTP-port
Port 587 is better since some networks may block port 25
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet emails via Virgin
10-01-2019 10:25 AM
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All sorted thanks, I changed all settings back to how they were with the exception of changing the port and it's working fine now.
Thanks for your help.
Re: Plusnet emails via Virgin
10-01-2019 12:06 PM
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Great to hear @Mayfly! Let us know if there's anything else we can help with moving forwards.
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