Plusnet email with outlook 2019
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Plusnet email with outlook 2019
28-05-2021 5:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just bought a new laptop and installed office 2019. I've setup outlook following all if the instructions for IMAP. I can send from the account but cannot get my inbox to populate and can't work out why. I've entered my username / password, set the incoming server to imap.plus.net using port 993 and SSL/TLS.
Any ideas?
Fixed! Go to the fix.
Re: Plusnet email with outlook 2019
28-05-2021 7:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @JW8, thanks for getting in touch and I'm sorry to hear you're unable to get emails coming into your newly set up mail client. Looking over your port number it doesn't seem right and what could be behind the issue you're seeing.
I'd recommend checking out the great guide seen here on steps on how to set up your email client as this may help you resolve the issues seen. Let us know how it goes.
Re: Plusnet email with outlook 2019
28-05-2021 11:05 PM - edited 28-05-2021 11:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @BD. I think the problem is that there are too many documents out there with different settings. I have now tried the settings as per the document you referenced but still no joy. I can send, but my inbox still appears empty. I have attached a word doc with screen shots of my settings and would appreciate any suggestions. Thank you
Re: Plusnet email with outlook 2019
28-05-2021 11:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I’ve seen this a few times with OL but not found rhyme nor reason why.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet email with outlook 2019
28-05-2021 11:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @Townman, how do I do that?
Re: Plusnet email with outlook 2019
29-05-2021 8:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet email with outlook 2019
29-05-2021 1:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @Townman. I have tried putting "inbox" in, but still no joy (screen shot attached). The account settings test without any problem. Can still send without any problems, just cannot see the inbox (screen shot attached)
29-05-2021 2:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet email with outlook 2019
29-05-2021 8:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @Townman. Just tried that and inbox doesn't appear. All other folders do. Tried to refresh the list but still not there.
Re: Plusnet email with outlook 2019
29-05-2021 9:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Try increasing the time out.
Does the test settings option in set up report success for both IMAP and SMTP?
What does send / receive dialogue report?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet email with outlook 2019
29-05-2021 9:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @Townman. I tried changing from "inbox" to "Inbox" and it appears to be working. Inbox still doesn't appear in the imap folders list, but it is now populating. Thanks for your help.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- :
- Re: Plusnet email with outlook 2019