Plusnet Mailboxes won't send
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Plusnet Mailboxes won't send
16-02-2018 10:51 AM
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Hi,
I have a number of plusnet mailboxes and am on holiday and using friends/hotel WiFis and accessing with an Iphone and a laptop with Outlook 2013. For some reason all may mailboxes are receiving emails but not will send, they just get stuck in my outbox with different messages on different platforms. Outlook says the recipients email is rejected, even though it is a reply to a received email.
I have read elsewhere that you need to add the outgoing server password. I have tried this - clicking the option to use the same as the incoming password but still no resolution and the outlook test message fails to send.
Any help would be ppreciated as |I am trying to run an event.
Re: Plusnet Mailboxes won't send
16-02-2018 11:15 AM
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I have just joined PlusNet and have the same problem. Tech support told me that they cannot help. I have all the right settings but they cannot guarantee that anything other than webmail will work.
I too can receive mail but not send. Not impressed is an under statement.
Re: Plusnet Mailboxes won't send
16-02-2018 2:05 PM
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You will need to use SMTP authentication to send email from a non-plusnet connection.https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet Mailboxes won't send
16-02-2018 3:56 PM
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I have tried to change it to imap, but the pop3 is greyed out and won't let me change it. I have tried changing the outgoig server from mail to imap.plus.net and now it will not connect to the server at all.
Re: Plusnet Mailboxes won't send
16-02-2018 5:24 PM
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The outgoing server is relay.plus.net , using port 587 is best when on foreign networks .You need to specify authentication on the outgoing server using plain text and supply your accountname and password.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Plusnet Mailboxes won't send
16-02-2018 5:58 PM
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The choice between imap and pop3 only applies to incoming mail and the way mail is stored on the server.
As MisterW has said it is the outgoing smtp that needs configuring correctly.
As you can see the outgoing settings are the same whether you are using imap or pop3. Your issue is likely to be that when you are on a Plusnet connection the SMTP authentication is optional and you didn't have it configured. Now you are not on a Plusnet connection it is mandatory.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet Mailboxes won't send
16-02-2018 10:33 PM
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I am using the plusnet connection and still cannot send mail. Using Thunderbird on windows 10. I have tried using Password, transmitted insecurely and No Authentication. on both plus net connection and third party connection. No joy. only get this error message "Login to server relay.plus.net failed" with 3 buttons Retry, enter new password, Cancel.
Re: Plusnet Mailboxes won't send
17-02-2018 12:03 AM
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Are you receiving mail OK and are you using the same username and password? Have you set Connection security to none?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet Mailboxes won't send
17-02-2018 12:35 AM
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@Markems Sorry if this seems a silly question since you mentioned "using the Plusnet connection" but has your paid for broadband connection gone live? Until that happens authentication is not permitted.
Getting an error message "Login to server relay.plus.net" failed suggests authentication is being attempted, or perhaps the port number is incorrect. Which port are you attempting to connect to? 587 is recommended, especially when not using a Plusnet connection, but 25 is acceptable.
Do your Outgoing server details in the Thunderbird summary dialogue match the following
Re: Plusnet Mailboxes won't send
17-02-2018 2:07 AM
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Hi,
Changing the outgoing server port from 25 to 587 seems to have resolved the problem for me, still using POP and returning the incoming server to mail.plus.net.
Thanks
Re: Plusnet Mailboxes won't send
17-02-2018 2:10 AM
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Thanks, changing the outgoing port to 587, with the authentication seems to have resolved the problem. Will I need to return it to 25 when I return to the UK?
Re: Plusnet Mailboxes won't send
17-02-2018 9:03 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet Mailboxes won't send
22-02-2018 2:36 AM
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I am now getting a sending error 0x800CCC0F - interrupted connection. Any clues as to what this means. Gmail sends normally
Re: Plusnet Mailboxes won't send
22-02-2018 11:49 AM
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Is that while on a Plusnet connection or something else?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet Mailboxes won't send
23-02-2018 2:34 AM
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No still travelling and using hotel WiFi. Things seem to be sending OK this morning now.
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