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Plusnet IP addresses listed in SORBS blacklist

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juliang
Hooked
Posts: 6
Registered: a week ago

Plusnet IP addresses listed in SORBS blacklist

Hi,

 

I have a static IP address (at least, that's what I had when I first joined Plusnet years ago, and I haven't asked for it to be made dynamic).  I'm running a mail server from home, but now the whole Plusnet address block is blacklisted on SORBS:

 

Newest NoServers listings for: 80.229.x.x (Limited to a maximum of 30)
Current status of 80.229.x.x is Listed
Seen/Created Time Host/Netblock Short Description/Identifier Select
 18:10:46 12 Aug 2019 GMT-04   80.229.0.0/17   551506133-1048576 [Added via Net Manager... 
 14:25:47 06 Aug 2019 GMT-04   80.229.0.0/16   551067794-1048576 [Added via Net Manager... 

 

Who at Plusnet can whitelist my IP address?

 

Thanks!

8 REPLIES 8
adrianscotter
Aspiring Pro
Posts: 189
Thanks: 98
Fixes: 2
Registered: ‎28-10-2016

Re: Plusnet IP addresses listed in SORBS blacklist

Unfortunately, you can't do anything about it, only Plus Net can.  SORBS can be a real pain, especially to get off of. Sorry I can't be of more help.

Live long and prosper!
juliang
Hooked
Posts: 6
Registered: a week ago

Re: Plusnet IP addresses listed in SORBS blacklist

Thanks Adrian, indeed you are right!  So my question is: who at Plusnet added the whole of the IP address range to SORBS, and can they remove my specific IP address from their list?

Superuser
Superuser
Posts: 10,004
Thanks: 1,335
Fixes: 71
Registered: ‎06-04-2007

Re: Plusnet IP addresses listed in SORBS blacklist

These IPs are normally listed in the Policy Block List (PBL), which is *not* a Black list since even though static they are not normally used to serve and relay emails.

For those that *do* serve and relay emails a procedure is provided for the individual user to submit their IP so that it is removed from the PBL. The process is explained on the PBL page.

David
juliang
Hooked
Posts: 6
Registered: a week ago

Re: Plusnet IP addresses listed in SORBS blacklist

Thanks @spraxyt - but the SORBS website does not seem to have a PBL page.  What page exactly are you referring to?

Superuser
Superuser
Posts: 10,004
Thanks: 1,335
Fixes: 71
Registered: ‎06-04-2007

Re: Plusnet IP addresses listed in SORBS blacklist

Sorry, my mistake  the PBL is on the Spamhaus site.:sad:

I'll take another look at this topic.

David
juliang
Hooked
Posts: 6
Registered: a week ago

Re: Plusnet IP addresses listed in SORBS blacklist

Ah, yes, @spraxyt ; I have already done that on the Spamhaus site.  Sadly SORBS does not seem to offer this functionality - only the ISP can make any modifications to their listing.


Best wishes,

 

Julian

Superuser
Superuser
Posts: 10,004
Thanks: 1,335
Fixes: 71
Registered: ‎06-04-2007

Re: Plusnet IP addresses listed in SORBS blacklist

This needs to be picked up by Plusnet staff and reported to the appropriate team..Hopefully they will be along tomorrow.

David
Plusnet Help Team
Plusnet Help Team
Posts: 1,590
Thanks: 263
Fixes: 55
Registered: ‎26-03-2018

Re: Plusnet IP addresses listed in SORBS blacklist

Hi @juliang 

 

There was a post similar to this last week. 

 

I spoke to our Network Admin team and was given this reply;

 

"Please tell the customer to use relay.plus.net as a smart host, we cannot remove immutable blocks"

 

I have asked for any further info and will update this thread with anything important. 

 

Thanks,

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team