Plusnet Email servers giving random SMTP 550 errors for inbound emails
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Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
13-11-2018 4:50 PM
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Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
13-11-2018 5:21 PM
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Simply saying "We're working on it" every few months doesn't inspire much confidence, I'm afraid.
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
19-11-2018 10:29 AM
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Just to say that we are a Plusnet customer and sometimes people sending us emails get the same thing
550 #5.1.8 Domain of sender address <REMOVED> does not exist
Needless to say, the domain does exist.
Best Regards,
John
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
30-11-2018 8:39 AM
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Same here.
host mx.avasin.plus.net [212.159.8.200]
SMTP error from remote mail server after MAIL FROM:<xxxx@dtmsoftware.com> SIZE=24174:
550 #5.1.8 Domain of sender address <xxxx@dtmsoftware.com> does not exist
Action: failed
Final-Recipient: rfc822;xxxxxx@xxxxxx.plus.com
Status: 5.0.0
Remote-MTA: dns; mx.avasin.plus.net
Diagnostic-Code: smtp; 550 #5.1.8 Domain of sender address <xxxx@dtmsoftware.com> does not exist
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
30-11-2018 9:03 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
30-11-2018 9:08 AM
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Hi Townman
Okay, thank you for your advice.
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
12-12-2018 11:13 AM
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Hi Plusnet. Well over a year now and nothing has been resolved. I am a total layman but I fail to see why this issue cannot be resolved. Many of your customers might be losing legitimate inbound mail and you don't appear to be assigning significant priority to the issue. What is actually happening at this time?
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
12-12-2018 4:13 PM
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Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
15-12-2018 10:14 AM
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I'm not a plusnet user, but my emails to plusnet are sometimes bouncing as indicated in this thread. This just started in December 2018.
<[redacted].plus.com>: host mx.avasin.plus.net[212.159.9.200] said: 550
#5.1.8 Domain of sender address <[redacted]> does not exist (in reply
to MAIL FROM command)
I run my own email server using virtual domains on postfix, so perhaps I can't make my email as kosher as you want, but I'd like to work on this. Maybe I can be contacted via email? I work hard to make my email as acceptable as possible, i.e. i use spf and dkim. I'm only allowed one reverse pointer for my VPN.
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
16-12-2018 10:54 PM
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@gariac please reply to the thread if you ever get a response from Plusnet to your helpful suggestion. I suspect you won't as their whole attitude to this issue seems to be a general "yeah, we are working on it" without any detail.
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
21-12-2018 2:56 PM
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The fact this item has been going on for over a year gives me a distinct impression that Plusnet don't really care about things like this...
It's very annoying and ends up causing a lot of extra hassle for the people that are supporting the systems that can't send to Plusnet addresses.
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
21-12-2018 6:01 PM
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If this was a simple issue it would have been fixed a long time ago. This is not the firm easy to define / identify issue your posting seems to suggest you consider it to be. It is an intermittent issue, which anyone encountering typically finds that the problem is not encountered upon reattempting to send the email.
For the avoidance of doubt, this is not likely to be an email service issue.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
21-12-2018 6:05 PM
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Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
21-12-2018 6:24 PM
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Re: Plusnet Email servers giving random SMTP 550 errors for inbound emails
22-12-2018 9:09 AM
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I’m only new because I don’t spend as much time on the forums as I used to do (and didn’t recall whether previous accounts could be recovered) 😉
The problem is that it sems that Plunet haven’t actually tried to do anything about it in over a year...
Yes, it is an intermittent issue... no, resending does not always work unless you do it two or three times.
However, as a person that’s trying to email a Plusnet user, your first thought when an email bounces is not ”Oh, I think I’ll retry that just in case it’s an intermittent issue at the receiving email server’s side” it’s to give up sending things.
The only reason that the people in the voluntary organisation I work with do that is because one of the addresses it did it too happened to be one of my addresses that go to the Plusnet mail infrastructure and I did some experimentation to see what was happening.
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