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Plus Mail

wurzel
Grafter
Posts: 35
Registered: ‎13-01-2010

Plus Mail

Are plusnet having problems they are not telling us about ?
jimShockedrange All caps in title changed mod:end
5 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,554
Thanks: 1,243
Fixes: 102
Registered: ‎04-04-2007

Re: PLUS MAIL

Certainly not to my knowledge, perhaps you can elaborate on the problems you're having?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

wurzel
Grafter
Posts: 35
Registered: ‎13-01-2010

Re: Plus Mail

Hi Bob
It is intermittent
Not rcognised by Plusnet Mail message.
Sent emails lost
Emails taking half  an hour to arrive
Succumbed to the Windows important update last Friday and now have Livemail 2011
Community Gaffer
Community Gaffer
Posts: 13,554
Thanks: 1,243
Fixes: 102
Registered: ‎04-04-2007

Re: Plus Mail

Have the problems started since installing Livemail 2011? If so then you're likely to be looking at a configuration problem your side. If you post the (sanitised) headers of one of the delayed emails you received then I can tell you whether the delay was caused by us or not?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

wurzel
Grafter
Posts: 35
Registered: ‎13-01-2010

Re: Plus Mail

Bob,
The problem seems to have gone away.
The message I was getting was:
Unable to send or receive for the ****** plus (*****) account
the host " mail plus net " could not be found , please verify you have entered the server name correctly.
Server  mail plus net
Windows live mail error ID OX800CCC0D
Protocol  pop3
Port  110
Secure (SSL) No
Socket error 11004
Community Gaffer
Community Gaffer
Posts: 13,554
Thanks: 1,243
Fixes: 102
Registered: ‎04-04-2007

Re: Plus Mail

OK, glad to hear it's sorted. The call centre have been fielding quite a few calls recently form customers having problems after recent antivirus software updates. Wonder if your problem was in some way related to that?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵