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Please stop sending Customer Feedback Surveys

Infinity
Pro
Posts: 5,833
Thanks: 215
Fixes: 2
Registered: 19-06-2011

Please stop sending Customer Feedback Surveys

I get an email request after every contact with Plusnet.
I suspect somehow the spam I receive immediately afterwards is connected.
It is addressed to me by name, to a mailbox I only use for Plusnet.
Is it possible to stop sending me these surveys please.
I will not respond to them again.
1 REPLY
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Please stop sending Customer Feedback Surveys

Hi,
Sorry about these and I'm equally sorry that we can't really stop sending them!
There's a trigger on the number of tickets/calls that you make to us that cause one to be sent.  If you don't want to fill them in anymore, then please just ignore them,
I can absolutely state with authority that these surveys will have nothing to do with any subsequent spam that you receive.