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Please restore my email

FIXED
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Newbie
Posts: 4
Thanks: 1
Registered: ‎01-05-2020

Please restore my email

Hi

If you would restore my email, I'll bin the old stuff, but I can't find where to raise a ticket for this...

Thanks,

RichardB2

5 REPLIES 5
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Superuser
Superuser
Posts: 15,952
Thanks: 6,390
Fixes: 48
Registered: ‎22-08-2007

Re: Please restore my email

Hi Richard,

A warm welcome to the forums.  You cannot raise a ticket for this request - you ned to get an agent to raise on for you ... if you can get through on the phones.  However, raising a request here usually works ... so long as there is a clear connection to your user account with this forum sign-up.  If not, a member of staff will ask you to supply that information via a PM.

Alternatively ... your post suggests that you received another email advising that you've exceeded the 1GB FUP email storage.  If that is correct, go look at your tickets in the user portal (use the link below) and find the ticket relating to the email storage being archived.  If you post that ticket number here, that will help the staff find your account.

Superuser citation

This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).


 

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Newbie
Posts: 4
Thanks: 1
Registered: ‎01-05-2020

Re: Please restore my email

Hi Townman, many thanks for your reply - I'll do as you suggest.

Cheers, RichardB2

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Newbie
Posts: 4
Thanks: 1
Registered: ‎01-05-2020

Re: Please restore my email

Plusnet - the Question number relating to the archiving of my emails is

Question #201306583

Not sure if that's the same things as a ticket number, but perhaps it'll help you track back my request.

Thanks,

RichardB2

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Community Gaffer
Community Gaffer
Posts: 5,175
Thanks: 1,444
Fixes: 253
Registered: ‎25-03-2015

Re: Please restore my email

Fix

Hi @RichardB2 

Thanks for the ticket/question number. I've submitted the unarchive request for you and would expect this to be processed shortly.

The requests are processed in a batch, every 30 minutes. Please note it may take some time to restore the mail, especially if the mailbox was very large.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
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Newbie
Posts: 4
Thanks: 1
Registered: ‎01-05-2020

Re: Please restore my email

Thanks Harry - that's great. I can see now that the old email is being restored.

Many thanks for your help.