Please restore my email
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- Re: Please restore my email
01-05-2020 10:07 AM
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Hi
If you would restore my email, I'll bin the old stuff, but I can't find where to raise a ticket for this...
Thanks,
RichardB2
Fixed! Go to the fix.
Re: Please restore my email
02-05-2020 11:20 AM
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Hi Richard,
A warm welcome to the forums. You cannot raise a ticket for this request - you ned to get an agent to raise on for you ... if you can get through on the phones. However, raising a request here usually works ... so long as there is a clear connection to your user account with this forum sign-up. If not, a member of staff will ask you to supply that information via a PM.
Alternatively ... your post suggests that you received another email advising that you've exceeded the 1GB FUP email storage. If that is correct, go look at your tickets in the user portal (use the link below) and find the ticket relating to the email storage being archived. If you post that ticket number here, that will help the staff find your account.
Superuser citation
This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Please restore my email
02-05-2020 6:04 PM
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Hi Townman, many thanks for your reply - I'll do as you suggest.
Cheers, RichardB2
Re: Please restore my email
02-05-2020 6:11 PM
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Plusnet - the Question number relating to the archiving of my emails is
Question #201306583
Not sure if that's the same things as a ticket number, but perhaps it'll help you track back my request.
Thanks,
RichardB2
05-05-2020 10:34 PM
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Hi @RichardB2
Thanks for the ticket/question number. I've submitted the unarchive request for you and would expect this to be processed shortly.
The requests are processed in a batch, every 30 minutes. Please note it may take some time to restore the mail, especially if the mailbox was very large.
Re: Please restore my email
06-05-2020 10:20 AM
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Thanks Harry - that's great. I can see now that the old email is being restored.
Many thanks for your help.
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