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POP3 problems

RobDickson
Grafter
Posts: 633
Thanks: 2
Registered: 06-08-2007

POP3 problems

Is anybody else having intermittent problems accessing the POP3 servers this morning?
6 REPLIES
gofaster
Rising Star
Posts: 367
Thanks: 12
Registered: 01-08-2007

Re: POP3 problems

I haven't tried POP3 but I am having problems using WebMail.
4 out of 5 requests come back with "ERROR: Connection dropped by IMAP server."
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: POP3 problems

Hi there,
We've received a couple of reports elsewhere too, our networks team are investigating now (ref 61772).
RobDickson
Grafter
Posts: 633
Thanks: 2
Registered: 06-08-2007

Re: POP3 problems

Thanks.
Community Gaffer
Community Gaffer
Posts: 13,404
Thanks: 1,176
Fixes: 91
Registered: 04-04-2007

Re: POP3 problems

I've just posted this to our Service Status feed:
[quote author="Service Status"]Email collection problems (61772) - NEW
We are currently investigating a problem affecting customers' ability to collect or access their email. Attempting to do so may return 'connection dropped', 'temporary error' messages or result in repeated requests for your password.
We would like to apologise for the inconvenience and will provide another update shortly.
Kind Regards,
Bob Pullen
Customer Support

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Gaffer
Community Gaffer
Posts: 13,404
Thanks: 1,176
Fixes: 91
Registered: 04-04-2007

Re: POP3 problems

Was caused by some memory reallocation work we did this morning. We've disabled the affected mail collection server for the time being whilst we carry on looking into things.
For all intents and purposes you can now consider the problem to be fixed! Smiley
The Service Status thread will be updated shortly.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

bmcpilet
Newbie
Posts: 3
Thanks: 1
Registered: 26-09-2016

Re: POP3 problems

I have been having problems since about 21:00 on 25th October.

There is a delay accessing the server

"Error with account bmchristie+mike

An error occurred with the POP3 mail server. Mail server mail.plus.net responded:"

MikeC