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PN Email Blacklist Being Ignored

quelquod
Pro
Posts: 643
Thanks: 127
Fixes: 1
Registered: ‎31-07-2007

PN Email Blacklist Being Ignored

As per title I’ve put some spammers in the spam blacklist (manage email - spam - blacklist) however it is still being delivered. It’s supposed to update within 30 minutes. Is is no longer obeyed by the email system?

Democracy - 3 wolves and a lamb voting about what to have for lunch!
5 REPLIES 5
jab1
Aspiring Legend
Posts: 12,197
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Registered: ‎24-02-2012

Re: PN Email Blacklist Being Ignored

@quelquod Are the 'From' addresses all exactly the same - looking at the email headers rather than that displayed on the email itself?

John
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,475
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Registered: ‎26-03-2018

Re: PN Email Blacklist Being Ignored

Hi @quelquod,

Is this the case for all spam email that you've added to the blacklist or only certain items?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
quelquod
Pro
Posts: 643
Thanks: 127
Fixes: 1
Registered: ‎31-07-2007

Re: PN Email Blacklist Being Ignored

Hi @TheMightyAJ only the most recent though I can't tell of course if the others are working or if they've just desisted.

@jab1  - Good point - don't know.  I've been using an iPad lately so it's not easy (maybe not possible) to look at the actual headers. I've deleted the spam now anyway but if more comes in I'll get to it on the PC and have a look.

 

Democracy - 3 wolves and a lamb voting about what to have for lunch!
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
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Registered: ‎21-04-2017

Re: PN Email Blacklist Being Ignored

Let us know what the headers look like if more come in.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
quelquod
Pro
Posts: 643
Thanks: 127
Fixes: 1
Registered: ‎31-07-2007

Re: PN Email Blacklist Being Ignored

Finally had a look today.

Seems they're coming via a forwarder of some sort called roic@creatensend.com. Blacklisted that so hopefully that should fix it. 

Thanks all.

 

Democracy - 3 wolves and a lamb voting about what to have for lunch!