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PDF Attachments

dosch
Grafter
Posts: 25
Registered: ‎16-03-2008

PDF Attachments

A bit complicated but I'll try to make it clear.
I use Outlook Express for my plusnet emails.
As far as I can remember I've never had a problem receiving attachments of any kind until recently.
A business group that I deal with has started sending emails with Works Orders attached. These are PDF files.
The emails arrive but with no attachment. It isn't a case of an attachment which wont open, or  with a message to say it has been blocked as a security issue, it simply isn't there.
I receive email with similar PDF attachments from other clients without problems.
They've tried sending the mails to a my wife's (Yahoo) account, and these arrive (on my machine and/or hers) with the attachment in place. However, if I then forward these mails from Yahoo to my plusnet address, the attachment is again missing.
I hope someone can shed some light on the problem.
11 REPLIES
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: PDF Attachments

Before you open OE to receive the emails try going in to webmail to see if the attachment is there.
If it is try turning off the virus protection on your PC while you run OE to retrieve the email - that's a likely culprit.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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PeeGee
Aspiring Pro
Posts: 1,106
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Registered: ‎05-04-2009

Re: PDF Attachments

A slightly obtuse question: How are the PDFs sent? Most systems send them" within the body" of the email (enclosure type) but they can also be sent as separate messages (I have seen these with some corporate mailing systems, but not recently).
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
dosch
Grafter
Posts: 25
Registered: ‎16-03-2008

Re: PDF Attachments

Quote from: PeeGee
A slightly obtuse question: How are the PDFs sent? Most systems send them" within the body" of the email (enclosure type) but they can also be sent as separate messages (I have seen these with some corporate mailing systems, but not recently).

Thanks for reply
When I had it sent to the yahoo account it came as a straight forward attachment, just as normal.
Quote from: jelv
Before you open OE to receive the emails try going in to webmail to see if the attachment is there.
If it is try turning off the virus protection on your PC while you run OE to retrieve the email - that's a likely culprit.

I haven't used webmail for years. I recently logged on in order to see if it had received these mails but there is nothing at all in the in-box. Not sure why.
I tried saving the file to desktop and re-attaching it in a new mail then sending it from the Yahoo acc to my plusnet address with Outlook Express. This works.
But if I try simply forwarding from Yahoo, it arrives without the attachment.
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: PDF Attachments

Quote from: dosch
I haven't used webmail for years. I recently logged on in order to see if it had received these mails but there is nothing at all in the in-box. Not sure why.

Because you will be using POP3 in OE and haven't set the option to leave a copy of the emails on the server so it will delete the emails from the server after retrieving them. That's why I said you need to check in webmail before starting up OE.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
dosch
Grafter
Posts: 25
Registered: ‎16-03-2008

Re: PDF Attachments

Thanks for your patience.
I see what you mean. I'll try sending it from Yahoo without OE open and then check Webmail
Sorry to say that I don't know how or where to change the POP3 option for OE though.
dick:quote
dosch
Grafter
Posts: 25
Registered: ‎16-03-2008

Re: PDF Attachments

Closed OE, Opened original message with attachment in Yahoo, forwarded to Webmail.
Still nothing in my inbox.  I gave it a few minutes to make sure. Completely empty.
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: PDF Attachments

I suspect you are not looking in the correct webmail mailbox. The login name will be the same as the user name you have set in OE.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
dosch
Grafter
Posts: 25
Registered: ‎16-03-2008

Re: PDF Attachments

Quote from: jelv
I suspect you are not looking in the correct webmail mailbox. The login name will be the same as the user name you have set in OE.

At "Manage my mail" in the user Centre, it lists 2 mailboxes
1/ Default mail address xxxx @domain.plus.com which I've never used before, but now I've tried sending a message to it, is received by Webmail
2/ My normal email yyyy @domain.plus.com which says (catch all) at the side of it.
In Outlook Express, under identities, there is only one named "Main Identity" I don't use a password for OE.
I've tried logging in to Webmail using "Main Identity" as a login name but that doesn't work.
My Outlook Express receives mail to anything @domain.plus.com
It also receives mail from anything @zzzzz.com which is my other domain hosted by PlusNet
All of these arrive in the same box
dosch
Grafter
Posts: 25
Registered: ‎16-03-2008

Re: PDF Attachments

I've just got one bit sorted.
Webmail is now receiving all my mails. I changed the Catch All setting from the 2nd email to the default one.
Still doesn't resolve the attachment problem in IE though
Thanks, all of you, for you patience and help so far.
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: PDF Attachments

I think if you go in to the properties of the Outlook Express account you'll find you have a POP3 login of domain+yyyy - that should be what you should use as the login name for webmail.
I think you'll find OE is no longer receiving any emails with what you've just changed.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
dosch
Grafter
Posts: 25
Registered: ‎16-03-2008

Re: PDF Attachments

Quote from: jelv
I think if you go in to the properties of the Outlook Express account you'll find you have a POP3 login of domain+yyyy - that should be what you should use as the login name for webmail.
I think you'll find OE is no longer receiving any emails with what you've just changed.

Strangely then, I just got notification of your reply via OE but on checking Webmail it isn't there.
I did (as suggested before by jelv) change the option to leave a copy of mails on the server.
I've just sent test messages from yahoo to all combinations of my addresses and they all arrive at Webmail apart from my normal email which used to be the Catch All
I'm getting a headache now  Wink