Outlook receive timeout when using L2TP VPN
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- Re: Outlook receive timeout when using L2TP VPN
Outlook receive timeout when using L2TP VPN
21-10-2017 9:34 AM
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At home I use an OpenVPN pipe connected from my router, with I think an exception for plus.net.
I'm currently away from home, so I'm trying to use an L2TP VPN connection. This seems to work for normal web browsing etc., but when I try to receive emails it just times out (even after increasing the timeout considerably).
Any suggestions on how to get this to work OK?
Thanks, Dave
Re: Outlook receive timeout when using L2TP VPN
21-10-2017 9:55 AM
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Just a thought, have you got 'two-step verification' enabled? If so, you might need to set up a separate code on the device to receive Outlook e-mails.
Re: Outlook receive timeout when using L2TP VPN
21-10-2017 5:04 PM
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This is using Outlook Office application not Outlook.com so I don't think "two step verification" applies.
Thanks
Dave
Re: Outlook receive timeout when using L2TP VPN
21-10-2017 8:00 PM
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Has this ever worked over the VPN?
You OP said "I THINK there is an exception for Plusnet" have you verified this?
Have you do any basic tests to see if you can 'reach' imap.plus.net over the VPN?
Try... ping imap.plus.net or... tracert imap.plus.net
That should verify that DNS is being resolved and that there is a network path over the VPN to Plusnet services ... or that your exception is actually working.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: Outlook receive timeout when using L2TP VPN
22-10-2017 9:46 AM
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I can't verify the router exception for plus.net as I can only access the router from inside my home network and I'm nowhere near home. Just lets say the I'm pretty sure the it doesn't travel over the VPN when at home.
Pinging mail.plus.net gives me a timeout whether the connection is over the VPN or not (I don't use IMAP).
Thx, Dave
Re: Outlook receive timeout when using L2TP VPN
22-10-2017 12:03 PM
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If ping is not working, then go a tracert to verify the connection path, as all Plusnet email servers respond to ping probes.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Outlook receive timeout when using L2TP VPN
22-10-2017 5:31 PM
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Ping to pop3.plus.net times out regardless of whether VPN is used or not. Tracert in both cases over 20 hops.
Dave
Re: Outlook receive timeout when using L2TP VPN
23-10-2017 3:55 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Outlook receive timeout when using L2TP VPN
23-10-2017 5:33 PM
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C:\Users\amonra>: No VPN
C:\Users\amonra>tracert pop3.plus.net
Tracing route to pop3.plus.net [212.159.8.81]
over a maximum of 30 hops:
1 3 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 1069 ms 824 ms 528 ms 217.41.216.125
5 892 ms 944 ms 848 ms 212.140.235.54
6 1359 ms 1242 ms 1238 ms 213.120.182.65
7 1464 ms 1663 ms 1843 ms 31.55.164.107
8 967 ms 1210 ms 1207 ms 109.159.248.69
9 1284 ms 1174 ms 802 ms core1-te0-3-0-15.ealing.ukcore.bt.net [109.159.248.28]
10 762 ms 1640 ms 2076 ms core3-te0-0-0-32.faraday.ukcore.bt.net [213.121.193.23]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\amonra>: With VPN
C:\Users\amonra>tracert pop3.plus.net
Tracing route to pop3.plus.net [212.159.8.81]
over a maximum of 30 hops:
1 20 ms 21 ms 20 ms 10.1.1.1
2 132 ms 29 ms 24 ms 88.202.231.2.static.midphase.com [88.202.231.2]
3 62 ms 31 ms 21 ms 83.170.70.229
4 21 ms 21 ms 21 ms 83.170.70.130
5 237 ms 23 ms 21 ms linx7.ukcore.bt.net [195.66.224.56]
6 247 ms 25 ms 29 ms host213-121-193-186.ukcore.bt.net [213.121.193.186]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\amonra>
Dave
Re: Outlook receive timeout when using L2TP VPN
24-10-2017 9:57 AM
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Hi Dave,
Interesting results, which helpfully suggest that this problem is not within Plusnet's domain.
- You do not appear to be connected to Plusnet's network - the initial IP addresses are on BT's network
- The route is failing (in both cases) within BT.net core infrastructure - this looks like a peer routing issue
- *.plus.net is not excluded within your VPN set up
There have been some recent issues with accessing the POP3 servers due to load balancer issues - pop3.plus.net resolves to two IP addresses - the issue relates to one of the IP addresses not responding properly. You could try tracert on the alternative IP address (highlighted in blue below), but I doubt it will make any difference.
PS C:\Users\Kevin> nslookup Default Server: dsldevice.lan Address: 192.168.1.254 > pop3.plus.net Server: dsldevice.lan Address: 192.168.1.254 Non-authoritative answer: Name: pop3.plus.net Addresses: 212.159.8.81 212.159.9.81 > exit
A tracert from a Plusnet connected PC looks like this...
PS C:\Users\Kevin> tracert pop3.plus.net Tracing route to pop3.plus.net [212.159.9.81] over a maximum of 30 hops: 1 272 ms 2 ms 2 ms dsldevice.lan [192.168.1.254] 2 33 ms 31 ms 30 ms lo0.central10.psb-bng03.plus.net [195.166.130.254] 3 40 ms 32 ms 32 ms 411.be7.psb-ir01.plus.net [84.93.253.115] 4 38 ms 37 ms 37 ms 84-93-224-48.plus.net [84.93.224.48] 5 38 ms 39 ms 38 ms 84-93-224-36.plus.net [84.93.224.36] 6 48 ms 37 ms 40 ms mail.plus.net [212.159.9.81] Trace complete.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Outlook receive timeout when using L2TP VPN
24-10-2017 5:53 PM
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I clearly said at the start of this thread that I was away on holiday, so not on PlusNet network.
I still don't get why I can retrieve my mail when connected from the holday cottage without using the VPN (tracert the first) but if I turn the VPN on, then I can't (tracert the second).
Dave
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