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Outlook on Android repeatedly "forgets" IMAP/SMTP passwords for PN email

paulh
Rising Star
Posts: 1,282
Thanks: 10
Registered: ‎30-07-2007

Outlook on Android repeatedly "forgets" IMAP/SMTP passwords for PN email

So, new phone (Nokia 5.3, Android 10), Outlook mail client.

No problem setting it up & getting it to send/recv mail with PN email

 

EXCEPT

 

every couple of days, Outlook appears "forget" the PN passwords & repeatedly asks for them to be re-entered.

 

Not sure whether this is linked to Outlook updates, or some setting I have yet to discover (insecure mail ?)

 

Any thoughts?

 

 

5 REPLIES 5
Townman
Superuser
Superuser
Posts: 19,696
Thanks: 8,034
Fixes: 94
Registered: ‎22-08-2007

Re: Outlook on Android repeatedly "forgets" IMAP/SMTP passwords for PN email

Is this over 4/5G? For just sending (SMTP)?

Much more likely to be a black listed IP address which an email client will report as a password failure when sending.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

paulh
Rising Star
Posts: 1,282
Thanks: 10
Registered: ‎30-07-2007

Re: Outlook on Android repeatedly "forgets" IMAP/SMTP passwords for PN email

Nope, happens on 4G *and* when I'm at home on PN broadband over wireless.

 

Happened just now in fact.

 

 

 

Townman
Superuser
Superuser
Posts: 19,696
Thanks: 8,034
Fixes: 94
Registered: ‎22-08-2007

Re: Outlook on Android repeatedly "forgets" IMAP/SMTP passwords for PN email

Receiving AND sending?

All of the time or some of the time?

If just some of the time and for receiving then this is not an email issue, but one with either your phone or the email program you are using.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

paulh
Rising Star
Posts: 1,282
Thanks: 10
Registered: ‎30-07-2007

Re: Outlook on Android repeatedly "forgets" IMAP/SMTP passwords for PN email

Everything you've asked is answered in my op

Townman
Superuser
Superuser
Posts: 19,696
Thanks: 8,034
Fixes: 94
Registered: ‎22-08-2007

Re: Outlook on Android repeatedly "forgets" IMAP/SMTP passwords for PN email

Go follow the response above then.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.