cancel
Showing results for 
Search instead for 
Did you mean: 

Outlook email via VPN not working this morning

Rising Star
Posts: 82
Thanks: 7
Fixes: 1
Registered: ‎28-03-2009

Outlook email via VPN not working this morning

I use NordVPN and it was working fine yesterday, but this morning suddenly I cannot send email from Outlook.  (It can collect email)

 

To send via Outlook I have an email account specifically for the purpose but today a window is popping up prompting for a new username or password.for that particular account only.

 

A couple of weeks ago, the same thing happened, but after maybe a few hours, it cured itself ...

Why is this happening ?  Nothing has changed at this end ...

21 REPLIES 21
Rising Star
Posts: 82
Thanks: 7
Fixes: 1
Registered: ‎28-03-2009

Re: Outlook email via VPN not working this morning

Still can't send any email ...

Support please advise ... 

Plusnet Help Team
Plusnet Help Team
Posts: 1,957
Thanks: 339
Fixes: 109
Registered: ‎26-03-2018

Re: Outlook email via VPN not working this morning

Hi @irritablegit,

 

I'm sorry to hear that you're experiencing problems with sending emails from Outlook via your VPN. Does this issue solely occur when you're attempting to send emails in this manner? For example, will it allow you to send emails via our webmail service?

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Rising Star
Posts: 82
Thanks: 7
Fixes: 1
Registered: ‎28-03-2009

Re: Outlook email via VPN not working this morning

Hello Emily

I didn't try the webmail but I'm optimistic that it would have worked.

Right now, Outlook is back working.  The same thing happened 2 weeks or so ago.  In both cases, nothing had changed this end.  I had of course tried a few things on and off over a few hours and eventually it started working again in both cases.

 

Whether anything I did caused it to restart I can't say, but I'm sceptical.

 

I first noticed it at 9am this morning.  After that, I was in and out and Outlook was on and off  (off as I got fed up with the popups every few minutes)

 

Right now, it's working.  Perhaps I've got 2 weeks before it happens again ...

Superuser
Superuser
Posts: 16,566
Thanks: 6,786
Fixes: 62
Registered: ‎22-08-2007

Re: Outlook email via VPN not working this morning

Keep a watch on your external IP address. Note if it works / fails when the IP address is in the same / different range.

Which port are you using for the SMPT server?
Rising Star
Posts: 82
Thanks: 7
Fixes: 1
Registered: ‎28-03-2009

Re: Outlook email via VPN not working this morning

SMTP = 587

 

I've never taken any notice of the IP issued.  I'll try to keep a note of it.  Good point.

Superuser
Superuser
Posts: 16,566
Thanks: 6,786
Fixes: 62
Registered: ‎22-08-2007

Re: Outlook email via VPN not working this morning

Good, not port 25 which some networks block.

Am wondering if this experience has any relationship with bad geolocation of the external IP address?
Rising Star
Posts: 82
Thanks: 7
Fixes: 1
Registered: ‎28-03-2009

Re: Outlook email via VPN not working this morning

Yes, NordVPN do block 25.

 

As for the IP, I'll try to remember to log it ...

Rising Star
Posts: 82
Thanks: 7
Fixes: 1
Registered: ‎28-03-2009

Re: Outlook email via VPN not working this morning

An update on Outlook being unable to SEND when using NordVPN.

 

I've been with NordVPN for about 1 year and it's permanently on.  There are lots of UK servers and they often add new ones.

However, from the start it was obvious that most of them did not work with Outlook via Plusnet.

This morning I've been testing 5 of the newest servers.  They each give my PC the same IP each time I select it and the 5 a IPs are adjacent.

The first of the servers didn't work with Outlook - it gave me the same popup re user/password that I described earlier.

The other 4 worked fine.

So, can someone explain why it should be that 1 server out of 5 will not work with Outlook via Plusnet ? 

Is this a NordVPN server setup issue ?  Or is it a Plusnet issue ? 

Bearing in mind the on / off issue earlier this week (and a few weeks ago) I'm tempted to think it's Plusnet because it's simply not logging in when there is a different IP address (just the last digit different).

(Note that I've also got a list of other NordVPN servers which won't send Outlook email via Plusnet)

 

 

Rising Star
Posts: 82
Thanks: 7
Fixes: 1
Registered: ‎28-03-2009

Re: Outlook email via VPN not working this morning

One more thing I should mention ... every NordVPN customer who logs onto a specific NordVPN server gets that same IP address.  That means that every day, there could be hundreds or thousands of PCs with the same IP address - and theoretically more than one could be a Plusnet customer ...

Aspiring Pro
Posts: 576
Thanks: 57
Fixes: 1
Registered: ‎27-11-2013

Re: Outlook email via VPN not working this morning

I've noticed this issue too with NordVPN recently. It used to work ok. It's a pain not being able to send mail whilst on VPN and having to wait until I come off it.

I too am using Outlook with SMTP authentication and neither port 25 or 587 will work on either relay.plus.net or smtp.plus.net. On both authentication just fails repeatedly asking me for my password.
I can send mail with SMTP authentication over EE's network ok and of course via Plusnet is ok.

Superuser
Superuser
Posts: 16,566
Thanks: 6,786
Fixes: 62
Registered: ‎22-08-2007

Re: Outlook email via VPN not working this morning

For email client submission, the correct port is 587, not 25 though in many cases port 25 should work.

The server should be relay.plus.net 

When requesting the IP addresses, I was thinking of the Plusnet external IP addresses**, not the VPN address.  That is though an angle worthy of examination.

**Thinking more reflectively about this, the PN external address out to be transparent here. 

Aspiring Pro
Posts: 576
Thanks: 57
Fixes: 1
Registered: ‎27-11-2013

Re: Outlook email via VPN not working this morning


@irritablegit wrote:

every NordVPN customer who logs onto a specific NordVPN server gets that same IP address.


 https://support.nordvpn.com/#/Connectivity/Troubleshooting/1047408792/Why-can-t-I-send-e-mail-messag...

 

I wonder if some of NordVPN's IPs are being blocked by the Plusnet mail system for spam-like activity in that it appears a lot of different email addresses seem to be sending mail from the same IP.

Hooked
Posts: 6
Registered: ‎18-09-2016

Re: Outlook email via VPN not working this morning

I've only recently tried VPN's. I also, initially used NordVPN and came up with the same problem of not being able to send from Outlook until I turned the VPN off. I changed my port to 587 and tried different servers. Nothing helped so I cancelled NordVPN.

 

Thought I'd try a free VPN to see if it came up with the same problem. So tried Windscribe and, yes, it is still coming up with the same error.

 

So its probably not the VPN that's the problem but something at PlusNet.

 

Any help would be appreciated.

 

Superuser
Superuser
Posts: 9,123
Thanks: 2,211
Fixes: 159
Registered: ‎30-07-2007

Re: Outlook email via VPN not working this morning

@Brian1957 it's not clear from your post if you've setup SMTP authentication. You will need to do that in order to have any chance of sending via a VPN.