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Outlook app on ios wont pickup plusnet mail

halfbee
Newbie
Posts: 1
Registered: 27-05-2008

Outlook app on ios wont pickup plusnet mail

Its a great app, it runs Exchange, gmail etc etc really well but I just can't get it to run an IMAP account from Plusnet.  Ive triple checked the account setting is it just errors after I've entered the imap and relay settings.
Anyone has any sucess with IMAP on the app?
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,289
Thanks: 1,063
Fixes: 86
Registered: 04-04-2007

Re: Outlook app on ios wont pickup plusnet mail

I'm not using iOS, but I can configure the app successfully using the Android equivalent. After clicking 'Sign In' on the attached screen I was taken to my Inbox.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 1,894
Thanks: 3
Registered: 20-10-2012

Re: Outlook app on ios wont pickup plusnet mail

I'm using the bog-standard IOS email with IMAP on my iPhone 6. Setup was easy enough.
But, IMAP uses different server ports to pop so, can you see which ports are being used by the Outlook app!
Geoff,
York.
decomplexity
Rising Star
Posts: 493
Thanks: 26
Registered: 30-07-2007

Re: Outlook app on ios wont pickup plusnet mail

Worth checking that you have SSL switched off for both receiving and sending.
Zen from May 17. PN Business account from 2004 - 2017