Outlook 365 server connection issue
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- Re: Outlook 365 server connection issue
Outlook 365 server connection issue
04-12-2020 8:34 PM
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Spent some time trying to sort this but long time Plusnet user on apple products with email working fine. Just bought a Microsoft laptop and office 365. Set the imap settings as follows but it appears it won’t connect to the server ie 1. test emails sent sit in the outbox though are sent as I receive them on my phone and 2. Inbox spends an Age synchronising but nothing displays in the inbox. No errors occur. Using imap.plus.net, username and email password, port 143, no encryption. Relay.plus.net, SMTP authentication, port 587 (& 25), no encryption.
Tried many combinations and other ports but not getting anywhere. Also noted that on initial setup it had me import a certificate but didn’t pay much attention?
Any advice very gratefully received. Ps also had my IT guy from work take a look at he was also stumped.
Cheers, Andy
Re: Outlook 365 server connection issue
05-12-2020 8:24 PM
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Hi @Instantdiver,
According to:
https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/
and
What other settings do I need:
You'll need to give a few more details when you're setting up your email application. They can be pretty confusing, so here's what to use.
IMAP | POP | |
---|---|---|
Incoming server | imap.plus.net | mail.plus.net |
Incoming port | 993 | 995 |
Outgoing server | relay.plus.net | relay.plus.net |
Outgoing port | 587 (recommended) or 25 | 587 (recommended) or 25 |
STARTTLS | Yes | Yes |
SMTP Authentication (only needed if you're sending emails from a non-Plusnet Internet connection)* |
Yes | Yes |
* This is only available if you've got an active Plusnet broadband account
If your client doesn't support STARTTLS, then you can set SSL/TLS to Yes and set the outgoing port to 465.
Regards
Richard
Re: Outlook 365 server connection issue
06-12-2020 9:58 AM
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@Instantdiver Set the imap settings as follows but it appears it won’t connect to the server ie 1. test emails sent sit in the outbox though are sent as I receive them on my phone and 2. Inbox spends an Age synchronising but nothing displays in the inbox.
I'm not sure but I think you might not have the IMAP folders mapped correctly. I suspect Outlook's defaults are different from the PlusNet defaults.
IIRC the PlusNet defaults are that only INBOX is at the top level, all other folders e'g Sent are subfolders.
This thread https://community.plus.net/t5/Email/Needing-help-with-IMAP-folders/m-p/1410747 might be worth a read
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Outlook 365 server connection issue
06-12-2020 5:17 PM
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Very frustrating.
Re: Outlook 365 server connection issue
06-12-2020 5:20 PM
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The only thing that might be a bit different for me is a large amount of mail in the mailbox but could that seriously cause this issue?
Re: Outlook 365 server connection issue
06-12-2020 5:51 PM
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I don't use Outlook but from my experience with other mail clients, they tend to do a send then receive. So if you've got mail stuck in the outbox then its going to try and send that each time you ask for a receive.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Outlook 365 server connection issue
06-12-2020 6:39 PM
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My question is, is anybody else successfully using outlook 365 to connect with Plusnet servers, and using multiple email addresses? I’m now wondering if it’s got something to do with the multiple other email addresses I have set up on this account.
Re: Outlook 365 server connection issue
10-12-2020 4:52 PM
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After trying every combination of settings, the following finally worked.
For anyone's future reference:- here's the settings I used and had success with:-
imap.plus.net, 993, SSL/TLS
replay.plus.net, 465, SSL/TLS, SMTP authentication on using same settings as incoming.
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