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Outlook 365 email client can't access plusnet email account using IMAP

redkite21
Newbie
Posts: 2
Registered: ‎18-02-2023

Outlook 365 email client can't access plusnet email account using IMAP

I cannot access my Plusnet inbox after changing to a new PC and updating to office 365. The previous version of outlook was relatively recent.

I have followed all of the settings on the plusnet support page i.e.

Incoming - IMAP port 993, imap.plus.net , STARTTLS encryption, unclicked additional password auth box, configured via Control panel which allows you to set plusnet username incl + mailbox and password. outgoing settings as per guidance.

Tried removing account to clear any old passwords and restarting.

after hitting connect request to server times out, with a no response from server message.

Is this a fundamental incompatibility between 365 and Plusnet mail server?

5 REPLIES 5
jab1
Legend
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Registered: ‎24-02-2012

Re: Outlook 365 email client can't access plusnet email account using IMAP

@redkite21 There is no 'incompatibility' between  365 and the Plusnet servers, but from what I have read on this forum, setting 365 up is not 'simple'. Sorry I can't help further - I do not use MS products, but maybe @Townman  or @MisterW  may be able to assist?

John
MisterW
Superuser
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Registered: ‎30-07-2007

Re: Outlook 365 email client can't access plusnet email account using IMAP

@redkite21  as @jab1 says , there is no incompatibility.

However the incoming settings should be  - IMAP port 993, imap.plus.net , SSl/TLS encryption ( Not STARTTLS )

The outgoing settings should be SMTP , relay.plus.net, port 587, STARTTLS

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Outlook 365 email client can't access plusnet email account using IMAP


Moderators Note

This topic has been moved from Broadband to Email

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Townman
Superuser
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Registered: ‎22-08-2007

Re: Outlook 365 email client can't access plusnet email account using IMAP

The mail configuration guide is not clear that the encryption settings for incoming and outgoing are not the same.

Also Outlook guesses the settings and makes a hash of it.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

redkite21
Newbie
Posts: 2
Registered: ‎18-02-2023

Re: Outlook 365 email client can't access plusnet email account using IMAP

changing incoming to TLS/SSL fixed + one other typo I noticed :-(.

thanks