Showing results for 
Search instead for 
Did you mean: 

Outlook 365 - Disconnected

Posts: 1
Registered: ‎13-07-2021

Outlook 365 - Disconnected

I am using Microsoft 365  and access my globalnet emails through Outlook 365. I have had no major issues but this morning I had a yellow warning sign and saw I was 'Disconnected'.

Can anyone help me get connected again.

Thank you.


Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Outlook 365 - Disconnected

Hi @Clive3


Are you still able to access your Plusnet emails through webmail?


If so, try setting up your 3rd party client again, instructions can be found here:


Feel free to reach out if you need any further assistance at all Smiley

 Plusnet Help Team - Leeds
Posts: 22,338
Thanks: 9,209
Fixes: 147
Registered: ‎22-08-2007

Re: Outlook 365 - Disconnected

Hi @Clive3 

A warm welcome to the forums.

By "Outlook 365" do you mean the full MS Outlook 2016 client installed on your PC or the MS Outlook web application?

If the former, then this is not uncommon if the problem is intermittent.  What error is reported if yo click the triangle?  You might find it helpful to increase the server time out duration in the account configuration settings within Outlook 2016.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.