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Outlook 365 - Disconnected

Clive3
Newbie
Posts: 1
Registered: ‎13-07-2021

Outlook 365 - Disconnected

I am using Microsoft 365  and access my globalnet emails through Outlook 365. I have had no major issues but this morning I had a yellow warning sign and saw I was 'Disconnected'.

Can anyone help me get connected again.

Thank you.

Clive

2 REPLIES 2
adam945
Plusnet Help Team
Plusnet Help Team
Posts: 840
Thanks: 193
Fixes: 48
Registered: ‎01-12-2020

Re: Outlook 365 - Disconnected

Hi @Clive3

 

Are you still able to access your Plusnet emails through webmail?

 

If so, try setting up your 3rd party client again, instructions can be found here: https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/

 

Feel free to reach out if you need any further assistance at all Smiley

 Adam
 Plusnet Help Team - Leeds
Townman
Superuser
Superuser
Posts: 17,642
Thanks: 7,357
Fixes: 71
Registered: ‎22-08-2007

Re: Outlook 365 - Disconnected

Hi @Clive3 

A warm welcome to the forums.

By "Outlook 365" do you mean the full MS Outlook 2016 client installed on your PC or the MS Outlook web application?

If the former, then this is not uncommon if the problem is intermittent.  What error is reported if yo click the triangle?  You might find it helpful to increase the server time out duration in the account configuration settings within Outlook 2016.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.