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Outlook 2019 - issue with new account username

FIXED
Tony_C
Hooked
Posts: 6
Fixes: 1
Registered: ‎06-01-2020

Outlook 2019 - issue with new account username

I have loaded Outlook 2019 onto my wife's new laptop.

 

I can set this up for use with plusnet using our plusnet username: however this gives her access to all users' email; however Outlook won't accept username+name as her user name.

 

I've attached the screenshots: can anybody help?

 

 

7 REPLIES 7
MisterW
Superuser
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Thanks: 3,438
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Registered: ‎30-07-2007

Re: Outlook 2019 - issue with new account username

Try using the advanced settings

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Tony_C
Hooked
Posts: 6
Fixes: 1
Registered: ‎06-01-2020

Re: Outlook 2019 - issue with new account username

I have - exactly the same problem.

MisterW
Superuser
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Posts: 11,163
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Registered: ‎30-07-2007

Re: Outlook 2019 - issue with new account username

Have you created a mailbox for your wife using Manage my mail https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/ and can you successfully access that using webmail ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Tony_C
Hooked
Posts: 6
Fixes: 1
Registered: ‎06-01-2020

Re: Outlook 2019 - issue with new account username

Yes, and she's been using it on her old laptop.

MisterW
Superuser
Superuser
Posts: 11,163
Thanks: 3,438
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Registered: ‎30-07-2007

Re: Outlook 2019 - issue with new account username

Well that seems to have covered the basics. Not being an outlook user I'm sort of running out of ideas.

Does this help https://answers.microsoft.com/en-us/msoffice/forum/all/cannot-add-email-account-to-outlook-2019-wher...

If not then its wait for someone with more outlook experience im afraid

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Tony_C
Hooked
Posts: 6
Fixes: 1
Registered: ‎06-01-2020

Re: Outlook 2019 - issue with new account username

Thanks for the help, MisterW, but I'd already tried this. I get as far as the screen shown in attachment ps3 and it returns the error message shown in attachment ps4.

 

 

Tony_C
Hooked
Posts: 6
Fixes: 1
Registered: ‎06-01-2020

Re: Outlook 2019 - issue with new account username

Fix

Problem resolved - it was a password issue and nothing to do with either Office 2019 or Plusnet at all.

 

Particular thanks to MisterW.