Outlook 2019 - issue with new account username

[#1]

I have loaded Outlook 2019 onto my wife's new laptop.

I can set this up for use with plusnet using our plusnet username: however this gives her access to all users' email; however Outlook won't accept username+name as her user name.

I've attached the screenshots: can anybody help?

[#2]

Try using the advanced settings

[#3]

I have - exactly the same problem.

[#4]

Have you created a mailbox for your wife using Manage my mail https://www.plus.net/help/email-guides/how-to-set-up-plusnet-email/ and can you successfully access that using webmail ?

[#5]

Yes, and she's been using it on her old laptop.

[#6]

Well that seems to have covered the basics. Not being an outlook user I'm sort of running out of ideas.

Does this help https://answers.microsoft.com/en-us/msoffice/forum/all/cannot-add-email-account-to-outlook-2019-wher...

If not then its wait for someone with more outlook experience im afraid

[#7]

Thanks for the help, MisterW, but I'd already tried this. I get as far as the screen shown in attachment ps3 and it returns the error message shown in attachment ps4.

[#8 · Accepted solution]

Problem resolved - it was a password issue and nothing to do with either Office 2019 or Plusnet at all.

Particular thanks to MisterW.