Outlook 2013:Repeated requests for user name and password for relay.plus.net
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Outlook 2013:Repeated requests for user name and password for relay.plus.net
14-05-2018 12:48 PM
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I get a window constantly popping up asking for my user name and password in Outlook 2013.
It just started this morning. I have not changed any passowrds so need advice on what to do. Even if I cancel/close the pop up it returns again after a few seconds.Also I do not seem to be able to send any emails.
Re: Outlook 2013:Repeated requests for user name and password for relay.plus.net
14-05-2018 3:33 PM
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Re: Outlook 2013:Repeated requests for user name and password for relay.plus.net
14-05-2018 3:48 PM
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I changed the outgoing ports numbers to 587 previously when having email sending problems while on holiday. I am at home at present and emails have been sending normally until this morning. I haven't changed any settings, however, when I disconnected my VPN emails started sending again and the pop-up log-in window stopped apprearing. However, I was using the VPN previously without problems and can't see why it should make a difference.
Re: Outlook 2013:Repeated requests for user name and password for relay.plus.net
14-05-2018 8:00 PM
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Sorry, some questions which might be relevant.
Are you by any chance using Plusnet Safeguard DNS? Also please could you mention the first three octets of your IP address (replace the last one with an asterisk). Which VPN were you using?
Re: Outlook 2013:Repeated requests for user name and password for relay.plus.net
14-05-2018 8:38 PM
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No I haven't used Plusnet Safeguard. I believe my IP address is 80.229.227.*
I use PureVPN via UK server
Re: Outlook 2013:Repeated requests for user name and password for relay.plus.net
14-05-2018 10:33 PM
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Thanks, none of those are potential sources of problems as far as I'm aware.
Re: Outlook 2013:Repeated requests for user name and password for relay.plus.net
15-05-2018 12:42 AM
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I recommend connecting without using interference technology (VPN) once you verify that your username / password works fine you can look emsewher for the source of the problem - for example your VPN supplier.
Note connections over VPN will appear to come ‘off network” and therefore use of the smtp server morning must be authenticated with an (active paid for) user account.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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