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Outgoing mail server

MelvilleR
Hooked
Posts: 7
Registered: ‎17-05-2021

Outgoing mail server

I am having a problem sending emails. I have set relay.plus.net to the recommended settings and when I attempt to send an email it says the server rejected the email address. The email is an attempt to send it to my own email address as a test

18 REPLIES 18
jab1
Seasoned Hero
Posts: 7,901
Thanks: 2,641
Fixes: 84
Registered: ‎24-02-2012

Re: Outgoing mail server

Welcome to the forums, @MelvilleR . I'm not the email expert on here, but a screenshot of the rejection message (with sensitive information removed) would help.

John
MelvilleR
Hooked
Posts: 7
Registered: ‎17-05-2021

Re: Outgoing mail server

Hi

 

on my iPad on iPhone it comes up with this message

 

B97119C2-C6FD-4893-A670-9A80FA493787.jpeg

jab1
Seasoned Hero
Posts: 7,901
Thanks: 2,641
Fixes: 84
Registered: ‎24-02-2012

Re: Outgoing mail server

Typical helpful message - not! What email program are you using, and do you have a laptop/computer?

John
MelvilleR
Hooked
Posts: 7
Registered: ‎17-05-2021

Re: Outgoing mail server

On my laptop the error message is 1B6937F3-087F-4B09-85DF-6F73D89A504A.jpeg

MelvilleR
Hooked
Posts: 7
Registered: ‎17-05-2021

Re: Outgoing mail server

This all stems from changing my password. I am receiving mail but cannot send anything. Because I am not using plusnet for my internet I have tried adding my username/password but the server rejects that as well.

jab1
Seasoned Hero
Posts: 7,901
Thanks: 2,641
Fixes: 84
Registered: ‎24-02-2012

Re: Outgoing mail server

OK - that last post explains it (I think). You need to authenticate the sending address.

John
MelvilleR
Hooked
Posts: 7
Registered: ‎17-05-2021

Re: Outgoing mail server

How do I do that?

Champnet
Seasoned Champion
Posts: 1,863
Thanks: 639
Fixes: 7
Registered: ‎25-07-2007

Re: Outgoing mail server

If you’re not a Plusnet customer it’s doubtful you’ll be allowed to send emails out through their servers....

jab1
Seasoned Hero
Posts: 7,901
Thanks: 2,641
Fixes: 84
Registered: ‎24-02-2012

Re: Outgoing mail server

Ooops, missed that, @Champnet - obviously you are correct, unless the OP applied for a 'free' email account on moving ISP.

John
MelvilleR
Hooked
Posts: 7
Registered: ‎17-05-2021

Re: Outgoing mail server

I am using a free email account and have been for the last 10yrs

Champnet
Seasoned Champion
Posts: 1,863
Thanks: 639
Fixes: 7
Registered: ‎25-07-2007

Re: Outgoing mail server

Back to you @jab1 

jab1
Seasoned Hero
Posts: 7,901
Thanks: 2,641
Fixes: 84
Registered: ‎24-02-2012

Re: Outgoing mail server

Ah - OK, so this is somehow linked to your password change - I'll tag an 'email expert' for you - I'm out of my depth here.

@Townman - can you help, please?

John
jab1
Seasoned Hero
Posts: 7,901
Thanks: 2,641
Fixes: 84
Registered: ‎24-02-2012

Re: Outgoing mail server

😀 see above - out of my comfort zone.

John
Anoush
Plusnet Staff
Plusnet Staff
Posts: 2,282
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Registered: ‎22-08-2015

Re: Outgoing mail server

All email only accounts for the last few years have had access to relay.plus.net even though the service is free of charge. It was done to level the playing field as we historically charged £1.06 for this, because since the ‘new’ billing system we made all email products free.

Try removing the mail account from your iPad/iPhone and reset it up afresh. Note that though if the existing incoming mail server is mail.plus.net not imap.plus.net then you may need to backup your emails first to a computer or cloud storage as it’s possible the iPad/iPhone may have downloaded your emails to itself and deleted them from the server, the server being webmail.plus.net

I hope this helps. 

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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