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Outgoing mail failure Mac OS 10.6.8

MartinC
Newbie
Posts: 4
Registered: ‎31-07-2007

Outgoing mail failure Mac OS 10.6.8

I am unable to send emails.

Mac OS 10.6.8

Mail 4.6

Using laptop with 3 network dongle

"Cannot send the message using server relay.plus.net"

Diagnostics show valid connection to relay.plus.net

Details of diagnostics:

READ Jul 05 16:29:36.764 [kCFStreamSocketSecurityLevelNone] -- host:relay.plus.net -- port:25 -- socket:0x101270950 -- thread:0x11381ec60
250-avasout05 hello [94.196.75.53], pleased to meet you
250-HELP
250-AUTH LOGIN PLAIN
250-SIZE 104857600
250-PIPELINING
250-8BITMIME
250 OK

Plusnet have shut down my question without providing a solution other than "set up the email on a client" with a link to a page that just relates to setting up an email address which I already have!

Before I pack up with Plusnet and find a provider that can enable me to just send emails has anybody got a sensible suggestion?

 

3 REPLIES
C1Rider
Grafter
Posts: 70
Registered: ‎06-01-2015

Re: Outgoing mail failure Mac OS 10.6.8

Hello,

Not a suggestion, just an observation.

If you are using a Three network dongle and you are connecting from Sky Broadband could there be a conflict between your network connection and your WiFi connection ?Huh

 

 

Superuser
Superuser
Posts: 9,813
Thanks: 1,189
Fixes: 68
Registered: ‎06-04-2007

Re: Outgoing mail failure Mac OS 10.6.8

Since you are on a third party (Three mobile) connection you need to use authentication (Plusnet username and password) to send emails via relay.plus.net. To use authentication you must have a live Plusnet broadband account - do you have this?

David
Plusnet Help Team
Plusnet Help Team
Posts: 9,222
Thanks: 2,909
Fixes: 461
Registered: ‎21-04-2017

Re: Outgoing mail failure Mac OS 10.6.8

Hi there,

 

Sorry to hear you're unable to send mail using relay.plus.net

 

I see no reason why you shouldn't be able to.

Mind PMing me a screenshot of your Mail app, showing a page similar to the below?

Chasms Mac Mail.PNG

 

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team