Outgoing e-mail delays
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Outgoing e-mail delays
01-03-2011 9:14 PM
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I've "raised a ticket", but would like to know whether anybody else has experienced problems in the last week.
Re: Outgoing e-mail delays
02-03-2011 8:02 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Outgoing e-mail delays
02-03-2011 9:21 AM
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I've just had a look at your account and can't see any open tickets there? If we can get a look at the headers that might help explain the delay.
Re: Outgoing e-mail delays
02-03-2011 9:57 AM
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If the receiving server is sorted out the email will be sent but from the headers it will look as though the PN server was the problem as there is nothing added to the headers to record the failed attempts due to the receiving server problems.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Outgoing e-mail delays
02-03-2011 12:53 PM
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There doesn't seem to be a problem with e-mails at the moment, but there was on Monday, and was last week.
I have been assured by the technical support guys at the receiving domain that the delay was caused by PlusNet.
The person from PlusNet who dealt with this ticket last week said that a failure e-mail should be sent after 4 hours.
Thanks for your replies.
Re: Outgoing e-mail delays
02-03-2011 12:56 PM
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Quote from: Rob I have been assured by the technical support guys at the receiving domain that the delay was caused by PlusNet.
That doesn't surprise me! First rule of IT support: if you can blame someone else, do so.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Outgoing e-mail delays
02-03-2011 1:00 PM
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Re: Outgoing e-mail delays
02-03-2011 1:26 PM
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Quote from: jelv If the server for the domain the emails were being sent to was down the Plusnet servers store up the emails and try again later. Only after a few retries (at increasing periods) will the Plusnet servers send you and email to say delivery is deferred (I think that will be after it has been trying for 12 hours). After some days (three?) the PN servers will return the mail as undeliverable.
I would hope that if the main email server is down then PN will send to the next server in the MX list and if this is down then the next etc to clear the email from their server. I run my own email server and I have 3 MX backups each in a different country/state. The only time when I see my server repeatedly try to deliver an email is normally when the address has been entered incorrectly. The default settings for my server is it will try to deliver every 10 minutes, send a warning email to the sender after an hour that there is a problem and 2 hours later if still undelivered return to sender.
Re: Outgoing e-mail delays
03-03-2011 11:50 AM
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The delay might be due to the receiving server not accepting the e-mails, so it's not yet clear whether the delay is PlusNet's fault, or not.
Re: Outgoing e-mail delays
04-03-2011 12:34 PM
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Quote Thank you for your response, on reviewing our platform status on the days you have mentioned we have experienced high queues on our mail platform. we are taking steps to resolve this problem, looking at the queues today we believe they are now down to an acceptable level.
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