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Old Freenetname email seems to have been hacked

FIXED
mikeyc
Newbie
Posts: 3
Registered: ‎26-10-2018

Old Freenetname email seems to have been hacked

Hi, I have an old Freenetname email account which seems to have been hacked, what can/should I do? 

5 REPLIES 5
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 77
Registered: ‎06-08-2018

Re: Old Freenetname email seems to have been hacked

@mikeyc,

 

Please immediately change your mailbox password details. To do this log into the Madasafish site. Once in click internet services, extras, and email.

mikeyc
Newbie
Posts: 3
Registered: ‎26-10-2018

Re: Old Freenetname email seems to have been hacked

Thanks, my issue seems to be similar to one mentioned in an earlier thread where people were receiving emails, asking for cash etc,. from there own account.

 My other issue is the account is so old I am not sure I can remember the password, also although I still receive emails I get an error when I try to send emails (this started to happen many months ago).

JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 77
Registered: ‎06-08-2018

Re: Old Freenetname email seems to have been hacked

Fix

Hi @mikeyc,

 

You can try the forgotten password link which should email you a reset key but this will only send to the contact email address that was originally provided which might not be a viable option. 

 

If it isn't can you PM me the email address affected and we'll see if we can do anything that way. 

mikeyc
Newbie
Posts: 3
Registered: ‎26-10-2018

Re: Old Freenetname email seems to have been hacked

Hi, just checked the set up of my old email, the actual email address is [Removed] (but emails can be sent to the motortunes domain address)  Just used this in the MAAF pw reset link and it accepted it and said an email would be sent but I have not received it yet.

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Old Freenetname email seems to have been hacked

Hi there.

From what I can see it looks like you've sorted this now and managed to change your password?

If that's not the case, we'd need to do this over the phone but we'll be happy to call you back whenever you're free?

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team