Not recognising account username
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Not recognising account username
21-07-2010 5:35 PM
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I am able to log into the main part of the website with account details, connection settings, tools etc. but whenever i try to log in to webmail it says my username/password is not recognised. I definitely set up an address when i joined plusnet. Also i tried setting it up in OutlookExpress but no luck either. Is it just because i am a new user? and it will take a short while for the e-mail account to be set up?
Re: Not recognising account username
21-07-2010 5:57 PM
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Re: Not recognising account username
22-07-2010 10:28 AM
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Re: Not recognising account username
24-07-2010 5:23 PM
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Re: Not recognising account username
05-08-2010 10:01 PM
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I have tried to log in using email address username@username.plus.com and the password I registered when I joined Plusnet, but getting the message, "ERROR: Connection dropped by IMAP server."
** Edit - Scrap that. I've now received the email re setting up a new email and it says to wait 4 hours for it to be set up.
Re: Not recognising account username
06-08-2010 6:53 PM
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Re: Not recognising account username
06-08-2010 7:50 PM
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Re: Not recognising account username
06-08-2010 8:56 PM
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Thanks again for your help.
Re: Not recognising account username
06-08-2010 11:24 PM
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Re: Not recognising account username
06-08-2010 11:42 PM
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Many thanks though for the number should I have needed it.
I haven't made a very good start with these forums between posting a similar question in 2 topics and now this.
For future reference, is it preferred to search for a similar topic and add to it or do you prefer that a new topics is started? Different forums have different rules.
Re: Not recognising account username
07-08-2010 2:37 AM
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The forum rules are set out in the General: Forum Rules In Depth post stickied at the top of the announcements board. Those mention the problem which cross posting leads to.
Quote from: Kozma For future reference, is it preferred to search for a similar topic and add to it or do you prefer that a new topics is started?
Answering that involves treading dangerous ground - I can only give a personal opinion. Searching for the solution first is a good start - and to some extent that is likely to be in similar topics. Hopefully reading through these will help solve the problem so there is no need to post. If a thread is active passive reading might be appropriate - no need to repeat what is already being said, but additional thoughts can be helpful. Beyond that if the thread is current, posting in it on the same topic is probably OK, but I suggest avoiding resurrecting old threads that have fallen way down the list.
Re: Not recognising account username
07-08-2010 2:45 AM
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Hopefully I won't have to use the forums too much as that would mean I'm having problems! Hopefully using the Search for previous posts will answer any future queries I may have.
Although off topic, I have to add that moving to Plusnet was seamless. I received the email and text saying I had gone active at 6.50am on Thursday while I was still online with my previous ISP and 5 mins later I had switched to Plusnet. No downtime and none of the problems I was anticipating getting connected.
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