Not receiving password reset emails
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Not receiving password reset emails
08-01-2018 11:19 PM
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Re: Not receiving password reset emails
11-01-2018 2:47 PM
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Hi, have you seen these yet, or worked out why this has happened? These shouldn't be being stopped by anything on our side.
Ex-Broadband Service Manager
Re: Not receiving password reset emails
11-01-2018 3:47 PM
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None of the messages have turned up. I have requested them again but no joy.
😕
Re: Not receiving password reset emails
12-01-2018 12:28 AM
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You could try turning off spam filtering to see if that is blocking the messages. You would need to wait a few hours before asking for the emails to be sent again. If they get through the headers in those emails will provide diagnostic information for Plusnet to work out why the emails were previously blocked.
If you want to try turning spam filtering off, log into the Member Centre, then click Email Settings on the left and the Manage My Mail icon. Select the Spam tab then the radio button to turn filtering off.
Reverse the process to turn it on again. If you do this consider turning off Discard Obvious Spam.
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