Not receiving new emails in new Outlook - only in the last few days....

SkylineUK_Dup · ‎02-06-2016

I moved my email accounts, including my Plusnet one (using POP), to Microsoft's 'New Outlook' last September (2024).

All has been working well. Except, starting yesterday, I'm not receiving any emails into my email account for Plusnet. I have two other emails in the 'New' Outlook and they are fine. I don't understand what could have changed in the last two days... I still get the pesky ads though! 😢

jab1 · ‎24-02-2012

What are the other email accounts/who are they with?

John

Townman · ‎22-08-2007

Are you sure that the Plusnet mailbox has received new emails?

Do you have other clients accessing the Plusnet mailbox ... also using POP?

POP causes so many useability issues ... shame emailing hosting providers still offer it.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

SkylineUK_Dup · ‎02-06-2016

"What are the other email accounts/who are they with?"

Just an account for my own domain, and a BT one.

SkylineUK_Dup · ‎02-06-2016

Are you sure that the Plusnet mailbox has received new emails?

Yes, if I log on directly to my Plusnet web account.

Do you have other clients accessing the Plusnet mailbox ... also using POP?

No.

jab1 · ‎24-02-2012

Ah. No doubt @Townman will correct me if I am wrong here, and where is your domain hosted, but at a guess, your PN mailbox is full, How have you got it configured, how much have you got in it,do you clear your deleted items folder?

John

SkylineUK_Dup · ‎02-06-2016

Yes, all boxes cleared regularly.

jab1 · ‎24-02-2012

OK, I'll leave it to the mail expert. Sorry, but this is an area where I have forgotten more than I have remembered.

John

Townman · ‎22-08-2007

If they are visible in webmail but not downloading to the client, then there is something wrong with the client setup / connection.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

SkylineUK_Dup · ‎02-06-2016

Yes. But the client was functioning fine for five months, until two days ago, and I hadn't changed anything. Ah, well. 🙁

Townman · ‎22-08-2007

Are there any error messages?

Is there a very large email in the inbox?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

SkylineUK_Dup · ‎02-06-2016

No, and no. 😒

Attached is a jpg of the settings I arrived at last Sept. These simply stopped working three days ago.

Townman · ‎22-08-2007

Ah!!

Surprised those ever worked.

POP3 on port 995 requires TLS/SSL

SMTP on port 587 requires STARTTLS TLS/SSL is not the same and does not work.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.