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Not receiving emails

FIXED
Herdini
Newbie
Posts: 2
Thanks: 2
Registered: ‎04-08-2023

Not receiving emails

Hello,

I have been trying to set up my email with Thunderbird using my plus net email account and its just not working.

Its now  sending  emails, but,  i still cant receive any.

I used the incoming and out going servers for imap  from the plus net website.

Thank you for your time~

 

2 REPLIES 2
Townman
Superuser
Superuser
Posts: 23,293
Thanks: 9,783
Fixes: 162
Registered: ‎22-08-2007

Re: Not receiving emails

Fix

Hi @Herdini 

A warm welcome to the forums.

So you have set up Thunderbird and it all connects without a grumble (like account / password not recognised) but there is nothing appearing in the INBOX?

Is there anything in the SENT ITEMS folder?

The server details published on the Plusnet website are flawed, but if you followed the flaw, you would get a connection failure to the inbound server.  They should be...

  • IMAP (inbound) mail.plus.net port 993 encryption TLS/SSL
  • SMTP (outbound) relay.plus.net port 587 encryption STARTTLS

If the above are correct, you should change the IMAP root folder setting to inbox

... then make Thunderbird refresh the IMAP folder structure.

 

I do not use Thunderbird so I do not know exactly how Thunderbird implements the last suggestion.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Herdini
Newbie
Posts: 2
Thanks: 2
Registered: ‎04-08-2023

Re: Not receiving emails

Yay!!! Emails work, I wish  huge things for you in life,

My new pc was about to become my old PC Cheesy

Thank you so much !