Not receiving emails
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Not receiving emails
04-02-2021 6:35 PM
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Re: Not receiving emails
04-02-2021 9:29 PM
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This topic has been moved from Tech Help to Email.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Not receiving emails
04-02-2021 10:04 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Not receiving emails
04-02-2021 10:57 PM
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I suspect the mailbox isn’t set up correctly on your iPad. Plusnet will send billing emails to postmaster@ which means they’ll send them to every Plusnet mailbox associated on an account.
How many Plusnet mailboxes do you have? When setting up the mailbox you want on your iPad, are you using the correct username?
For example the default mailbox would use the account username but a secondary mailbox would be username+mailbox
Although this doesn’t explain why you don’t see the billing emails on webmail... at the top right it’ll show you your email address, is that the correct one as expected?
Re: Not receiving emails
05-02-2021 9:09 AM - edited 05-02-2021 9:11 AM
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Some users set up email addresses such as him@ her@ and never look at the default mailbox then wonder why they do not “receive” account notices.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Not receiving emails
05-02-2021 11:48 AM
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Thanks for reply.
I have found some new information which may help to find the solution.
Ipad email account created using full email address ****@username.plus.com. I get emails only from plusnet.
If I log into webmail with ****@username.plus.com, I get all emails, but not plusnet.
If I log into web mail with username only, then I get plusnet email only
Not sure how things have got confused?
Thanks
Re: Not receiving emails
05-02-2021 12:48 PM
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If you want to access the default mail box, the userID is youraccountname with the account password
If you want to access a secondary mail box the userID is youraccountname+mailboxname with the mailbox password
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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